Freshworks makes it easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year from Economic Times, #16 ranking on the Forbes’ Cloud 100 list, and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Analysts, including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management, and Sales Force Automation, have also recognized our suite of products.
While Freshworks has experienced incredible organic growth over the last few years, the company has also made targeted acquisitions that add critical capabilities to the portfolio, including Natural Language Processing, Chatbots, Machine Learning, and Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital, and Tiger Global Management. More information is available at www.Freshworks.com.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion, irrespective of their background, gender, race, sexual orientation, religion, or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and businesses.
This role is focused heavily on ensuring the HR functions are fully compliant with respect to all statutory and employment law requirements. Also, to manage the operations of centralized HR shared services by ensuring efficient service delivery, process improvement, and compliance with established service level agreements (SLAs) while maintaining high customer satisfaction levels within the organization
Responsibilities
End to end responsibility for company’s HR compliance in all locations within India as per regulations
Periodical review of applicability of various Labour and Employment Laws/rules and frame policy/ guidelines to comply
Manage timely remittance of ESI, PF, LWF or any other statutory dues.
Partner closely with consultants and internal and external stakeholders in timely management of these compliances
Lead the compliance Audit conducted by internal and external Auditors and ensure closure of observations and maintain practices consistently
Lead the closure of findings in the event of inspections by various Statutory Authorities
Manage and maintain record for Challans, Returns, Registers, Display of Notices, License and Registration on a regular basis
Manage all compliances as per guidelines of the Contract Labor Act and maintain as appropriate
Proactively engage with relevant internal stakeholders(e.g. Legal, Finance, Total Rewards and Benefits etc) and drive initiatives to closures
Submit Annual/Half- Yearly/ Quarterly Returns under various Laws across India
Lead all statutory related vendor management efforts and liaise with them to ensure periodic review and compliance
Support in handling all Statutory related queries through internal tools.
Provide support during internal and external audits related to labour laws and compliance.
Advanced level experience in ERP like Workday, PeopleSoft, LMS and time & attendance management tools
Managing complex queries/ escalations amicably, empathetic towards situations and yet resolve the issues objectively. Always striving to elevate the employee experience.
Establish KPIs and adhere to performances by continuous improvement.
Experience in HRMS systems handling various modules like Recruitment/ ATS, onboarding, payroll, compensation and benefits, Performance management, etc.
MBA Degree preferable in HR specialization
An ideal candidate would be a HR professional with 9 or 10+ years of hands on relevant experience and strong exposure to Statutory compliances and Labour Laws working in a corporate environment
Skills
Attention to details and an enthusiastic team player
Good communication skills with the ability to influence
Ability to multi-task under pressure and work independently with minimal supervision
Needs to maintain confidentiality and high ethical standards
Self driven and motivated
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.