Req ID:466571
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Job Title: Manager - HR Admin
Purpose of the job:
The role holder will Manage a first line team of HRO Specialists & Team comprising of Analysts & Advisors, receiving, and responding to incoming calls and cases, resolving as many as possible to create a ‘right first time’ culture. As the first point of contact with our customers the holder will have a significant impact on his/her ability to meet Service Level Agreements and effective escalation management will be critical to service delivery. Role holder will lead the team of HRO administration “hire to retire” services including creating documents, maintaining employee files, ensuring payroll data entry, supporting HR benefit services and updating HR systems.
The role holder will also need to manage customers with requests that are outside the scope of services contracted, and incoming escalations/ rework, ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved. The role holder will be managing India Compliance administration for both Factory & S&E, Labour and Vendor compliance Administration, support Audits and support T&A activities. The role holder will be directly responsible for operational service delivery, team performance and behavior, ensuring they are both customer focused, and process orientated. They will act as an escalation point for any issues raised by customers or the team and take the lead role in handling difficult customers and decision making for complex service requests.
Main Responsibilities:
HR Operations
- Ensure that the HR Administration services are running in a systematic and efficient manner. This includes but not limited to ANZ & SEA Onboarding and Orientation, Probation/Confirmation, Progression, Transfers, Deputations, Exit management, Employee request letters, Personal File documentation etc.
- Ensure that the deliverables are met by the team members in line with the agreed Global SLA and monitor the efficiency of the same.
- Suggest improvements to increase the efficiency of HRO Admin function through innovative ideas and interventions (for e.g. Help desks, Communication campaigns etc.) thereby increase the visibility of the HRO Admin function and take proactive measures to meet Employees’ requirements in full.
- Digitalize the HRO Admin function as much as possible, to simplify processes and increase Employee Satisfaction.
- Strengthen HRO Admin processes to ensure there are no gaps/loop-holes, document the same and provide training / cascade to all HR team. Implement the REX from past incidents to build robust processes with clear process flow and accountability/responsibility mapping (RACI).
- HRO Admin Audits – represent HRO Admin team in all audits (ICQ, ISO, OHSAS, Social, E&C etc.) and provide required data and ensure compliance to audit requirements.
- Create SOP's for all modules for HR Administration across both ANZ & SEA.
- Build strong stakeholder relationship.
Management and development of direct reports
- Objective setting, performance management and the timely completion of reviews in line with company processes and standards for all team members.
- Ensuring appropriate skill levels within the team to deliver against SLAs.
- To continually behave as a role model for excellent Customer Service and collaborative attitude in dealings with all internal and external customers.
- Ensure that personal and professional development is achieved for all members of the team.
- Build team spirit, motivate and maintain engagement of team members showcasing Alstom AIR values
Employee Data Management
- Coordinate with CoEs and HRBPs to ensure Data quality is at 100% accuracy.
- Understand Org. level principles and reporting guidelines and ensure that employee data is aligned with global mandates.
- Proactively extend Data Governance support to HRMs and HRBPs to help them in the data quality campaign.
- Data Audit – Track monthly Data Quality Accuracy and work with HRBPs to improve and sustain.
- HRO Admin Dashboard and KPI monitoring on SLA.
Competencies & Skills
- Strong customer service background essential
- Excellent time management and organizational ability
- Ability to diagnose issues and implement solutions to address symptoms and address root causes of failures.
- Systematic approach to process improvement, with an eye for detail.
- Experience of delivering services in a complex business services environment
- Positive and proactive attitude, with resilience under pressure
- Excellent customer and interpersonal skills
- Organizational skills
- Confident and ability of giving opinions and expertise.
- Collaboration & Teamwork
- Should show agility to make decisions
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
