GSF – Central Operations (GSF-CO), part of the Network Operations Center (NOC), acts as the Command-and-Control center for the GSF operations in IN, SG and MENA. Team supports multiple lines of businesses such as (a) Amazon Fresh – i. Ultra-Fast Fresh (UFF) & ii. Hybrid 3P; (b) Sub-Same Day (SSD) across last mile, first mile, distribution centers, Supply Chain and (c) Amazon Now AKA Project Tez which is the Quick Commerce arm of amazon.in. In Addition, GSF CO manages delivery operations of More Super and Hyper Market (MSM) located in T10+ cities, remotely, where the scope includes order assignment, exception monitoring, COD reconciliation and BTO Scans. Apart from IN, GSF CO also supports Fresh, SSD & Quick Commerce (QC) operations in AE & SG geographies.
As Program Manager II (PM II), GSF CO, this role will:
-Actively work with Amazon Fresh FC teams to centralize Under The Roof activities in IN network
-Partner with safety POCs to centralize a couple of safety work streams across all INOps Business units
-Learn end to end fresh tools and act as SME to ops network
-Coordinate with internal teams to drive internal defect reduction work streams across wider organization
-Manage a team of 15+ employees and their overall growth
-Partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals.
-Be proficient at transforming raw thoughts into clear, consistent, accurate documentation and/or direction.
-Competently represent your team’s processes and goals to customers and other teams (technical and non-technical).
-Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.
-Improve team processes and metrics; unblock delivery and reduce costs. Scope out team's career development plans through performance assessment
-Own project status communication- consistently impart clear and concise summaries for the projects owned, to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs)
-Have good working relationships with stakeholders, managers, and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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