Manager, Ecosystem Risk Client Integration

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Ecosystem Risk Programs team is responsible for managing several compliance programs that protect the security and integrity of the Visa payment system.  These include the programs relating to excessive fraud and disputes at the client and merchant levels (VAMP, VIMP, VDMP and VFMP) and the Visa Integrity Risk Program (VIRP) which focusses on detecting and deterring illegal activity. The Ecosystem Risk Manager is responsible for managing the execution of these compliance programs.

This role supports the management and execution of the global compliance programs that work in conjunction with regional program managers. The position provides analytical and operational support to the help identify and respond to emerging risks across the payment eco-system.

Key Accountabilities

• Manage operational activities necessary to execute and support the suite of Visa compliance programs
• Maintain program documentation and records for review and audit purposes
• Support Regional teams to ensure global adherence to the program guidelines
• Partner with IT to ensure the Risk program management tools remain functional for external partners/clients
• Develop actionable intelligence from program violations, analysis of VisaNet data, and leads from external stakeholders to identify emerging threats
• Develop and implement recommendations to mitigate risks and improve program effectiveness
• Support client inquiries related to the program parameters and identifications
• End-to-end management of compliance case violations, including:
  • Sending non-compliance notifications to identified clients,
  • Reviewing and processing client responses and remediation plans,
  • Proposing and preparing program fee decisions including justifications for endorsement by senior management.
• Collaborate with internal and external stakeholders to mitigate the impact of compliance case violations on the Visa payment system.
• Administrate program tools.
• Participate in monthly compliance calls and meetings with key clients.
• Provide best practice support to increase key stakeholders’ awareness (internal and external) of ecosystem risk threats and solutions.
• Analyze available payments data to identify emerging trends and high-risk clients, and recommend mitigating actions.
• Monitor and evaluate program operations, processes and practices for quality and effectiveness. Give recommendations for improvements.
• Ensure queries and responses in compliance program mailboxes are actioned promptly.
• Contribute to the development of best practices and program guides.
• Produce monthly management reports

• 7 or more years of work experience with a Bachelors Degree or 5 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Visa or Payments industry experience with focus on acquirer risk controls and operations, risk programs or related domains
• Problem solver with the ability to connect the dots and design solutions that require deployment and/or buy-in across a larger group of stakeholders
• Strong relationship and client management skills and ability to influence at a senior management level both internally and externally
• Must possess a high level of responsibility and accountability for work accuracy
• Knowledge or experience in audit or underwriting
• Proven analytical and problem-solving skills and the ability to translate ideas into action
• Flexible and creative thinker with strong execution skills, generate out-of-the-box solutions, manage ambiguity, anticipate the impact of decisions/initiatives and able to move seamlessly from high level concepts to details
• Strong verbal and written communication with the ability to structure, synthesize and deliver content on complex topics in a simple and crisp manner
• Ability to produce and deliver high-quality reports and presentations to internal and external stakeholders
• Passionate about communications, presentation design, policy making, writing, payments, law, international/ geo-political events and how they impact payments
• Attention to detail and organized
• Ability to manage sensitive content calmly
• Strong teamwork and relationship-building skills with a high degree of ethics and self-motivation.
• Highly effective written and verbal communication skills
• Highly proficient in all Microsoft Office products (Excel, PowerPoint, Word, etc)

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.