Career Area:
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
Leads to ensure the accomplishment of distribution center goals, including those related to budget and cost structure.
What You Will Do
• Making workflow decisions, improving service levels and costs for distribution center operations.
• Supervising and motivating distribution center employees through effective coaching and training, clear communication of job expectations, and positive reinforcement of exemplary performance; maintaining a positive distribution center working environment.
• Developing and implementing productivity, quality, and service standards. Resolving problems and identifying areas for improvements. Contributing performance data to strategic plans and reviews.
• Ensuring all equipment receives preventative maintenance and repairs, as necessary.
• Developing and ensuring execution for requirements and procedures for safety regulations.
Degree Requirement
Degree or equivalent experience desired
What You Have:
Operational Functions: Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
Level Extensive Experience:
• Facilitates interrelationships between major functions and sub-functions.
• Designs awareness programs for multi- and cross-functional issues of the regulatory environment.
• Works to resolve obstacles to goals of several organizational functions.
• Advises others to carry out responsibilities based on understanding of key organizational functions.
• Evaluates relevant industry practices from an operations perspective and works accordingly.
• Recommends efficiencies in operational functions wherever possible.
Coaching Others: Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness.
Level Extensive Experience:
• Coaches one or several individuals or teams on a specific competency or subject area.
• Contributes to the establishment of good coaching practices.
• Monitors individual or team progress through feedback sessions.
• Discusses alternative techniques for diagnosing and coaching individuals and teams.
• Successfully coaches both superstars and problem performers.
• Analyzes patterns and identifies key areas for improvement of processes or results.
Customer Service Management: Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.
Level Working Knowledge:
• Facilitates the resolution of customer problems, issues, or concerns.
• Monitors and reports on delivery of what was promised.
• Participates in a team that provides direct customer service.
• Ensures identification of customer needs and priorities.
• Analyzes problem trends and takes steps to avoid recurrence.
Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
Level Extensive Experience:
• Translates vision into specific functional or departmental initiatives.
• Uses a normative decision model (with leadership styles and situational variables) to select style.
• Promotes efficacy through monitoring, coaching & motivating subordinates, intervention, etc.
• Uses emotional contagion to affect the mood of group members, tone of group and group processes.
• Initiates structure: role clarification, setting standards, holding subordinates accountable, etc.
• Employs various group decision-making methods depending on the situation.
Materials Handling and Management: Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.
Level Extensive Experience:
• Oversees key issues and aspects of materials management activities, including the handling, transportation and storage.
• Facilitates the use of different types of automated storage and retrieval systems.
• Develops requirements and procedures for hazardous material transportation safety regulations.
• Works with difficult or unusual materials handling and management situations.
• Evaluates the efficiency of materials handling and management, makes improvements where necessary.
• Guides others on key features and considerations for materials management, such as storage control systems.
Problem Management Process - MFG: Knowledge of manufacturing problem management processes, methodologies and techniques; ability to use a disciplined approach to bringing that problem to a successful resolution.
Level Extensive Experience:
• Evaluates alternative approaches to resolving a customer problem.
• Receives, clarifies, and resolves a variety of standard and atypical problems.
• Implements the processes and activities for handling unusual problems.
• Advises others on the process and associated costs for different types of problems.
• Monitors and improves problem reporting, tracking, escalation, and resolution.
• Participates in trend and root cause analysis to identify and address recurring problems.
Warehouse Management: Knowledge of the policies, processes and systems of warehouse management; ability to effectively manage one or more warehouses or distribution centers-
Level Extensive Experience:
• Participates in the design and deployment of a complete warehouse network at the company wide.
• Oversees and manages the full spectrum of operating one or more distribution centers.
• Evaluates the cost efficiency of warehouses and makes improvements as needed.
• Consults on alternative approaches to stocking and location control and their pros and cons.
• Coaches others on alternative distribution designs and considerations for demand and source locations.
• Compares and contrasts different types of replenishment planning.
Distribution Center Management: Knowledge of distribution processes, issues and considerations; ability to effectively manage the receipt, storage, and distribution of inventory to stores and/or customers.
Level Working Knowledge:
• Works with Distribution Requirements Planning (DRP) basic processes and operations.
• Maintains item and inventory management records.
• Helps minimize bottlenecks and delays and the resulting impact on operating costs.
• Uses real-time inventory software, with guidance, to move supplies where needed, when needed.
• Assists in resolving issues related to physical space management.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers .
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).
Final Details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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