American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through data. With continuous changes in the regulatory environment and innovation through data evolving, CoDO plays a key role in strengthening GCS critical enablers and supporting new opportunities. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management best practices.
Drive Strategic Growth & Revenue – Defining the vision and roadmap to transform data as a key asset to power business growth.
Modernize Data Management – Ongoing data management, data discovery and collaboration across Global Commercial Services
Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future
We are searching for a meticulous Product Owner(B35) to join the Machine Learning & Client Hierarchy Capabilities team in a people leader role. In this role, you will play a pivotal role in ensuring the ongoing reliability and relevance of our products and platforms, driving value for both our customers and the business. You'll be a champion for enterprise initiatives, fostering a culture of efficiency and ensuring smooth product health through meticulous issue management and change management processes.
·Enable GCS & Enterprise Initiatives: Collaborate with partners to translate enterprise-wide initiatives into actionable product roadmaps and features.
·Product/Platform Management: Oversee product and platform management documentation, optimizing processes and driving efficiency.
·Run the Business (RTB) & Product Health: Monitor product health metrics, identify and address issues proactively, and ensure smooth RTB operations.
·Issue Management & Resolution: Implement strong issue management processes, track and resolve issues effectively, ensuring customer satisfaction.
·Change Management & Documentation: Champion change management standard processes, ensuring clear and concise documentation for all product and platform changes.
·PRSA, Audit & OE Support: Provide ongoing support for PRSA, audits, and operational excellence needs.
·Governance & DQ Needs: Enable strong governance practices and ensure alignment to data quality (DQ) requirements.
·Agile Development: Handle the development backlog using Agile Scrum methodologies, prioritizing features based on business value and user impact.
·Requirement Management: Lead all aspects of the entire product development , from feasibility and discovery to design, development, and delivery.
·Product Performance Reporting: Track and analyze key product performance metrics, generating insightful reports to inform future product decisions.
·People Leadership : Coach & mentor a team of product associates to deliver on key outcomes
·Minimum 4-5 years of experience in product ownership or a related role
·Demonstrable experience in Agile methodologies (Scrum, Kanban)
·Solid grasp of product lifecycle management (PLM) principles
·Superb communication, collaboration, and interpersonal skills
·Meticulous and analytical approach to problem-solving
·Prior experience of managing UX of the products.
·Ability to prioritize effectively and manage multiple partners
·Experience with product management documentation tools
·Experience with issue tracking and resolution processes
·Understanding of data governance and data quality principles
·Experience with Agile development backlogs and user story creation
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.