Manager - Customer Supply Chain

Job Purpose

Summarize the primary purpose of the position, including scope of responsibility in 5-7 concise sentences. (i.e. Global vs. Country/Region) It may be helpful to complete this section after you have finished the other sections of the document.

Demand Planning:

• Develop Demand plan via statistical input, business drivers, operating plan, and other key insights.
• Work closely with Sales, Marketing, In-market GSC Planning, Regional Supply Chain, Global Supply Chain, BU Finance and Customer Service to refine short-to-medium term inputs for Business Units.
• Drive monthly Brand forecast review meetings with Sales and Marketing to arrive at a consensus demand plan
• Work with commercial colleagues to ensure accurate deployment plan at CFA level to ensure right stock availability at right locations
• Prepare for Monthly S&OP review & Quarterly Executive S&OP review for business units. Publish MOMs and follow up on the action item closure.
• Accountable for forecast accuracy and forecast bias metric. Participate in regional initiatives for forecast error/bias reduction. Adopt best practices from other markets in the region for India.
• Track in house expiries and work with commercial and finance on liquidation of stock to avoid write offs.
• Monitor market returns for each BU and ensure returns are less than the agreed threshold level.
• Provide accurate visibility of market write offs to regional stakeholders.
• Process owner for ZDI for India market.
• Ensure accurate forecast is always maintained in SAP IBP, support in adhoc forecast release in case of urgencies from business.

Supply planning

• Develop an accurate supply plan by working with local plant (Goa team), Above Market Planning (AMP) and external supply team and share the same with commercial colleagues.
• Provide visibility of incoming supplies to commercial colleagues and proactively inform any change in the plan. Scenario simulation for any potential risk in supplies in short term or long term to be discussed with business.
• Share opening inventory details and forecast with procurement, above market planning and supply teams at the start of every month.
• Project manage with regulatory, quality, external site for any product change management activities like site change, API source change, spec change etc. Ensure supply continuity during this phase of the product lifecycle.
• Responsible for on time new product launches in the portfolio by collaborating with cross functional stakeholders.
• Ensure efficacy of master data set up in SAP system for all products sourced. 
• Ensure Finished goods inventory for the market is below the agreed threshold. Participate in regional initiatives for inventory reduction and adopt best practices from the region.
• Publish OOS details every month to finance against OP and LE targets.
• Prepare for market (T2) and cluster (T3) KPI review. Support with data driven root cause analysis for KPIs which are not performing as per target.
• Prepare for yearly supply chain agreement with GSC, Above Market planning, Goa team and external supply teams to ensure accurate parameters such as frozen horizon, lead time and TDOS are maintained in the system.
• Liase with global sites for planning of bulk tablet shipments and coordinate with local plant for packaging schedule.
• Support in documentation or test waiver wherever applicable for on time clearance of imported products.

POSITION RESPONSIBILITIES

In order of importance, list the key accountabilities critical to the performance of the position.  It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.

Demand Planning:

• Contribute directly to the maximization of demand planning metrics (forecast accuracy and attainment) and demonstrate correlation to business performance.
• Drive strategies, methodologies and best practices that ensure excellence in demand planning – including statistical forecasting, predictive analytics, irregular/regular demand projection, scenario planning and revenue/cost projection.
• Own and disseminate a Global Standard Work for Demand Planning with process definition, relevant examples, templates to ensure full transparency of best practice ways of working.
• Ensure full adoption and on-going refinement of Tableau/ SAP BI reporting tools in conjunction with Regional Supply Chain and Business Technology (BT) teams.
• Support S&OP and Executive S&OP for the market.

Supply planning

• Ensure on time in full supplies to meet the market demand plan and reduce revenue shortfall to minimum. Provide accurate visibility of supplies to all stakeholders.
• Participate in strategic supply discussions such as capacity enhancement at existing sites and alternate supplier development.
• Accountable for product life cycle management: new launches, variations and phase out.

Key Contribution Measures

What are the measures of success in this role? Ideal number is 3, no more than 5.

Attainment of relevant KPI’s as measured on a monthly basis (financials included)

Ensure data integrity and accuracy of information within Pfizer Supply Chain Management Systems used in the management of continuity of supply.

Identified continuous improvement opportunities servicing our mission, our purpose and specific GSCPM objectives and the subsequent successful completion of implementation through personal leadership or coaching of others.

Demonstrate OWNIT culture

ORGANIZATIONAL RELATIONSHIPS

Provide the primary contacts that this position will have interaction with as a regular part of the position responsibilities.  Include any external interactions as appropriate.

Sales Managers, RBMs, Marketing, Goa team, External supply team, Above Market planning, Custom clearance team, Hubs & C&FAs, Business Strategy Planning, Business Development, Business Technology, Distribution, Regulatory Affairs, Legal, PGS, Quality Assurance, Transport Helpdesk.

Skills / Knowledge / Qualification / Experience

Indicate the formal education, certification or license required and/or preferred. Include the minimum number of years of relevant experience required for the position.

Experience with ERP systems such as SAP.

Knowledge of the Pharmaceutical Industry, FMCG, Food Industry highly regarded

Tertiary Qualified in a Supply Chain / Logistics / Operations Management related role (APICS highly desirable)

Demonstrated 3 - 5+ years’ experience in Supply Chain / Logistics / Operations Management related role preferred. Sound knowledge of principles and strategy for Sales Forecasting / Demand and Supply Planning.

Excellent communication skills (both oral and written), high analytical skills.

Experience of project management preferred

COMPETENCIES – This section is Optional to complete.

List 3-5 competencies only, see talent.pfizer.com for references.  Provide detail for each competency.  Include skills and knowledge essential to perform the position. 

COMPETENCY

DETAIL

Functional/Technical Skills

• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. (24-Functional Technical Skills)

Acts Decisively

• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision. (16- Timely Decision Making)
• Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. (17 – Decision Quality)

Seizes Accountability

• Will stand up and be counted; doesn't shirk personal responsibility; can be counted on when times are tough; willing to be the only champion for an idea or position; is comfortable working alone on a tough assignment. (57- Standing Alone).
• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.  (53 – Drive for Results)

Grows Self

• Knows what he/she wants from a career and actively works on it; is career knowledgeable; makes things happen for self; markets self for opportunities; doesn't wait for others to open doors. (6- Career Ambition)

Change Agile

• Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when thing are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. (2 – Dealing with Ambiguity)
• Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. (52- Process Management)

Self-Awareness

• Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and -'s) performance reviews and career discussions. (55 – Self-Knowledge)

Commits to “One Pfizer”

• Is aligned with the culture, values and mission.  Operates with the mission and values in mind.  Encourages other to act in a manner aligned with organizational culture, values and mission (90 – Alignment & Compliance:  Walking the Talk).
• Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. (65 - Managing Vision & Purpose)

Peer Relationships

• Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. (42 – Peer Relationships)

Competency

Definition

Negotiating

Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

Managing Through Systems

Can design practices, processes, and procedures which allow managing from a distance; Is comfortable letting things manage themselves without intervening; Can make things work through others without being there; Can impact people and results remotely.

Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn't stop at the first answers.

Planning

Accurately scopes out length & difficulty of tasks & projects; sets objectives & goals; breaks down work into the process steps; develops schedules & task/people assignments; anticipates & adjusts for problems & roadblocks; measures performance against goals; evaluates results.

Organizational Agility

Knowledgeable about how organizations work; Knows how to get things done both through formal channels and the informal network; Understands the origin and reasoning behind key policies, practices, and procedures; Understands the cultures of organizations.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gain their trust and respect.

Written Communication

Is able to write clearly and succinctly in a variety of communication settings and styles; Can get messages across that have the desired effect.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.