Manager, Customer Relationship Management Applications

Summary

HP Inc is seeking a Software Engineering Manager to join the B2C eCommerce team to manage and enhance our CRM capabilities.

As an Engineering Manager, reporting into the Director of B2C eCommerce+ platforms, this role is responsible for formulating the technical solutions and then executing our CRM initiatives.  In addition to leading a team of developers, this is a hands-on position and is expected to be a point of escalation and resolution for issues that arise. 

Responsibilities

• Leads the building of various software engineering projects and platforms while aligning them with business and security strategies and requirements.
• Establishes standards, designs, and automates the deployment of software.
• Owns the SDLC (Software Development Life Cycle) processes including feature requests, developing user stories, creating and executing test cases and delivering the desired solutions to the stakeholders.
• Leads portions of the planning and execution of multiple complex projects or programs in support of the continuing evolution of the organization's software products.
• Partners with cross-functional software development teams to help them prioritize, plan, track and execute complex, cross organizational programs.
• Acts as a SME (Subject Matter Expert) for software engineering practice to build high-quality software and drives continuous improvements through the processes, technology, and people.
• Manages several business operations functions such as governance, client engineering & operations, DevOps, communications, and project management as well as leading the strategic initiatives around the deployment.
• Assists senior leadership in setting the KPIs/goals, budget for the team, and is responsible for performance management of the team.
• Contributes to critical R&D software development projects that help the company innovate.
• Strategically partners with stakeholders to understand needs and priorities.
• Translates functional plans into operational processes and guides execution.
   

Education & Experience Recommended
 

• Four-year or Graduate Degree in Computer Science, Information Technology, Software Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in software designing & development, software architecture, programming languages, or a related field.
   

Preferred Certifications

• Programming Language/s Certification (Microsoft .Net, React, or similar)

Knowledge & Skills

• Experience in Microsoft Dynamics platform, including leading teams and design of such systems.
• Strong understanding of CRM technologies and trends.
• Proven track record of driving maturity growth in teams.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to collaborate with cross-functional teams and stakeholders.
• Demonstrated experience in architecting and deploying Microsoft Dynamics along with integrations.
• Experience in CI/CD automation.
• Experience in performance testing and tuning.
• Expertise with complex software systems, including enterprise, middleware, firmware, and embedded systems.
• Strong experience in software development, systems engineering, or software product management.
• Expert business acumen and knowledge of root cause analysis and problem detection.
• Experience designing and developing software applications using an ecosystem of tools and languages.
• Strong proponent of regression testing and test automation
• Designing and integrating software applications running on multiple platform types into overall architecture.
• Ability to effectively communicate product architectures, design proposals and negotiate options at business unit and executive levels.
• Excellent analytical and problem-solving skills.
• Experience managing a remote workforce.
• Detail oriented

Impact & Scope

Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
Complexity

Uses managerial concepts and company objectives to resolve issues in creative and effective ways.