Manager- Customer Relationship Management

We are hirng for the Manager-Customer Relationship Management role for Dehradun location

Exp- 12-13 years of exp 

Location- Dehradun

Individual Accountabilities:

• To Obtain plans & PO from the customers and updating in ERP.
• Checking of A/w and Inventory Status for all the Products.
• Sharing of Dispatch Details and Orders status with customers on daily basis
• Tracking of FG dispatch and following for Vehicle arrangement & Allocation by sharing the RFD to customers
• Sending/Courier of Samples to customer as and when required.
• Solving day to day customer queries, by following from Internal Departments (QA,QC, PPIC, F&D , RA, Artwork, Costing, Purchase and Accounts)
• Sending of PI, Debit Note to customers by following with Accounts department.
• Following for Pending Payments/ PI with all the Customers.
• Tracking and un-holding of Orders based on customer plans, and A/w status.
• Following with Customer for Price Increase due to API, PM fluctuations and getting the Revise PO’s accordingly
• Tracking of Tentative plans and ensuring that the Materials are procured as per customer requirement.
• Sharing the COA’s for all the dispatch products with customer.

Accountability for Key Metrics:

• Sales Orders Creation.
• Customer Dealing.
• Dispatch Scheduling