Title - Manager Customer Care Operations
Location : Kolkata
Job type : Permanent
JOB DESCRIPTION
Position Details
Company Overview
Sanofi Consumer Healthcare India Limited (SCHIL) is a diversified global healthcare leader, focused on developing products that meet the health needs of people. SCHIL engages in the research and development, manufacturing and marketing of prescription medicines, as well as consumer health products.
Department Overview
India market supply chain team of 18 members, managing planning, customer care and logistics with distribution spend ~ 6 ME, and network of 15 DCs, 3500 Customers.
Job title: Manager Customer Service & Operation (Regional)
Direction & GBU: Supply Chain Management
Geographical Remit of Role: Region
Location (based out of): Kolkata
Report to: Head Customer Service & Operation
Functional Reporting to: (if applicable)-
Manager position: No (Individual Contributor Role)
Supervises (Direct & Indirect): Direct: - Manage external resources (3PL) Indirect: -
Customers: Internal: GBU Commercial, Trade & Revenue, Business Operation and Finance teams
External: Distributors, 3PL Partners, Transporters
Purpose
Lead the North Region - Customer Service & Operation process to drive business growth for CHC business across all, Channels by managing the Order-to-Cash cycle, Customer Engagement and Projects to enhance the process maturity on Performance, Tools & Relationship. Ensure compliance to Trade Strategy, Country Regulation, Group mandatory controls and Patient / Customer Centric approach
Performance Standards: Duties & Responsibilities
Key Areas
Action Areas , Deliverables and Outcomes
Weightage
1. Operation & Compliance
25%
2. Stock Planning
15%
2. Customer Engagement
40%
3. Performance & Projects
20%
Pre-requisites
Knowledge, Skills & Competencies / Language
Process, System and Tools orientation
Qualifications
Any other requirements of the job
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
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