Manager-Controller

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community, all with a common goal to deliver an exceptional customer experience every day.

Function Description:

Manager, American Express Balance Sheet Assurance, Controllership, Global Finance

Purpose of the Role:

Transform, enhance and implement internal controls to incorporate internal & external transformational changes while continue to ensure adherence to applicable regulations, policies & operational compliances

KEY RESPONSIBILITIES:

AUDIT ENGAGEMENT: Responsible for improving control environment by ensuring satisfactory audit experience and enhancing internal controls. Design audit governance framework to create meaningful insights for leadership and engage with RELM and process teams periodically to ensure audit preparedness of teams

ISSUE MANAGEMENT: Supporting processes to effectively manage and resolve issues. Drive early detection of risks and issues, supporting the processes to fix them rapidly, in line with risk appetite. Support the operational activities to prevent financial impacting issues via effective processes and controls design and execution

PRSA MANAGEMENT: Independently assess PRSAs to ensure all the risks and controls in the processes are adequately documented using the PRSA methodology. Front end the annual Risk Assessment Questionnaire refresh process. Ensure robust coverage of processes through the PRSA program and effectively execute all PRSA framework requirements.

ENABLING BUSINESS GROWTH & CHANGE MANAGEMENT: Lead andmanage the end-to-end risk assessment process for all new products, platforms, and capabilities, supporting and enabling business growth. The incumbent will be responsible for ensuring that the Change Management programis compliant with the Enterprise AEMP 54 management policy and Operational Excellence Governing standards. This position will be responsible for conducting training and awareness sessions to ensure that teams are consistently educated on the policy requirements.

EFFECTIVELY ENGAGE AND LIAISE WITH THE CENTRAL CONTROL & COMPLIANCE TEAMS to ensure effective execution of compliance guidelines and related projects

TRAINING AND AWARENESS: Focus on building the culture of “bringing regulatory and operational risk mindset to your role everyday” by centrally understanding the training needs and delivering tailored trainings as required (e.g. AXP Finance and Management Policies and Protocols, Good Reconciliation Practice, Phishing etc.)

ENTERPRISE WIDE INITIATIVES: Proactively lead and support enterprise wide initiatives (E.g. Fast Forward, Falcon) to ensure detailed impact enhancement along with enhanced control environment in line with the compliance governance framework

Required Qualification:

• C.A. / MBA/ CIA with at least 6 years of experience or Graduate with at least 7+ years work experience.
• Experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]
• Strong operations and risk management skills, as well excellent relationship management abilities with the skill to impact and influence at all levels, with extensive collaboration with multiple partners across numerous business units and functional groups across the Three Lines of Defense.
• Ability to think innovatively and to pursue ideas with conviction.
• The Incumbent should be Assertive, should be able to influence & corroborate without direct authority.
• A self-starter with ability to operate under ambiguous circumstances.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.