Manager-Controller

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

This is an opportunity to be part of the Credit and Fraud Risk Controllership (C&FRC) – IFRS9 team. The successful candidate will be responsible for monitoring the C&FRC month / quarter close, analytics around Credit loss, delivery of quarterly decks including regulatory disclosures whenever / wherever applicable, support audit and resolution of audit quires, identifying and resolving the issues. Additionally, the incumbent is expected to conduct process reviews and take appropriate action to ensure control & compliance with various policies, identify process improvement opportunities and implement wherever feasible. The incumbent will also be required to support system design and tech changes by conducting appropriate / timely UATs and coordinate with relevant team/s to close the observations.

Purpose of the role:

As part of a world-class Controllership group, the C&FRC organization is responsible for managing end to end credit and fraud process from reserve adequacy assessment through to the external and regulatory reporting.

Additionally, the C&FRC processes underwent a significant change with the implementation of IFRS9 effective January 2018 and CECL effective January 2020. They work closely with Controllership, Risk, Risk Finance, Technologies, and other groups responsible for day to day deliverables.

This role ensures seamless quarterly close, providing meaningful analytics, support Market controllers in related regulatory filings, resolve audit queries, identify process improvement opportunities, and last but not the least maintain a strong connect and collaboration with multiple stakeholders.

Responsibilities:

• Collaborate effectively with Risk Finance, Risk Decision support and Risk Technology development teams to ensure seamless / timely quarter close. Identifying and flagging the issues timely for resolution.
• Provide support to Market Controllers in timely regulatory filings
• Conduct deep dive analysis & coordinate with multiple stakeholders to provide meaningful insights into period over period movements and underlying drivers
• Prepare and deliver the quarterly decks including regulatory disclosures (whenever / wherever applicable), ensuring the data integrity and timeliness.
• Lead with a digital mindset - understand, leverage & implement technological changes, conduct effective UATs, highlighting the gaps timely and coordinating with Tech team to address the gaps
• Manage the control framework
• Support smooth conduct of audits and query resolution
• Lead / support various projects

Critical Factors to Success:

• Error free and timely delivery of quarterly decks along-with required disclosures (wherever needed).
• Effective UATs and closure of gaps in collaboration with Product Owner team.
• Put enterprise thinking first and balance between enterprise priorities and customer needs.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

Functional Skills/Capabilities:

• Strong process orientation and analytical problem-solving skills, demonstrated process improvement
• Excellent written and verbal communications skills, strong collaboration, and relationship skills

Technical Skills/Capabilities:

• Knowledge of IFRS 9 / US GAAP accounting
• Knowledge of VBA, SQL
• Analytical skills with the ability to undertake cause effect analysis
• Knowledge of financial systems
• Strong knowledge of Amex systems will be an added advantage.

Behavioral Skills/Capabilities:

• Results driven, self-starter, able to lead and influence without direct authority
• Ability to be flexible, prioritize multiple demands, and effectively manage in a matrix organization

Enterprise Leadership Behaviors:

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Past Experience:

• Experience with financial reporting preferably in Credit and Fraud Risk reserving and drivers of change 
• Experience in areas like project management, process governance & control & compliance is required
• Good knowledge of writing SQLs
• In addition to above, experience with credit reserves and portfolio analysis, financial modeling and accounting

Academic Background:

• CA/ CPA / MBA (from a reputed institution)
• 8 or more years of financial and accounting experience including reasonable techno-functional knowledge in Macros, VBA, SQL writing

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.