Manager - Control Management [Governance, Reporting]

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American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent of its of revenues.

American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:

• Issuing and servicing charge and credit cards for the consumer and small business segments.
• Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.
• Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.

Colleagues across American Express’ key business divisions (known as “affiliates”) use their experience and skills to support AENB in completing its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.

The Corporate Functions Control Management team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk & Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).

The objective of the Corporate Functions Control Management Governance team is to establish the Operational Risk and Controls strategy for Corporate Functions, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

The Corporate Functions Control Management team is looking for a Manager of Governance, Reporting, focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business divisions, functional areas, and geographies.

The Manager will primarily be responsible for developing clear, consistent, comprehensive and accurate risk reporting for the Corporate Functions, including quantitative and qualitative thematic reporting, dashboards, insights and analytics. This Manager will be adept at telling stories and communicating complex information to colleagues.

• Track issues with KRI limits and risk appetite for [BU Name] to ensure operational risks are managed within agreed thresholds, and use these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then call out and flag concerns accordingly
• Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU
• Manage details of specific risk and controls governance forums for Corporate Functions Control Management, collaborating with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums
• Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
• Facilitate the understanding and use of the risk governance framework across BUs through regular communication
• Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU
• Support sharing insights, better practices, themes, etc. across the enterprise

• 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards