Location: Bangalore - Indraprastha, IndiaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.
Lead Continuous improvements in the Country:
- Drive the improvement Initiates and projects focused on continuous improvement wrt Quality
- Act as the country referent for InCIght & drive the respective improvements in coordination with the group.
- Facilitate Root Cause Analyses (RCAs) maintain and update the RCA dashboard to track the actions till closure.
- Deliver training programs that equip employees across all sites in India with problem-solving skills and RCA management skills.
- Foster a culture of continuous learning by raising awareness & provide trainings on quality tools across all functions.
Manage Operations cockpit:
- Oversee the operations cockpit, a platform to monitor and analyse Key Performance Indicators (KPIs) as defined by the group quality.
- Regularly review KPI data to identify trends, anomalies, and areas for improvement.
Participation in group QCS communication meetings & activities:
- Engage actively in QCS (Quality & Customer Satisfaction) communication meetings organized by the group.
- Collaborate closely with India Communications & group QCS communication team to publish intranet articles related to QCS function.
Oversee customer satisfaction activities
- Facilitate Customer Satisfaction meeting with KAMs (Key Account Manager) & CSS (Customer Support service) teams
- Monitoring of positive and negative feedbacks & complaints from Customers.
- Consolidate the results from Customer satisfaction surveys.
Drive digitization projects:
- Lead efforts to implement and optimize digitization projects, with a focus on tools like PowerBI for enhanced data visualization and analytics.
- Collaborate with IT and operational teams to ensure successful deployment and integration of digitization tools.
Educational Qualifications:
- Engineer or equivalent with 7 to 10 years of relevant experience.
Expected skills and behaviors
Essential Skills
- Experience in the field of Quality function, experience in leading cross-functional improvement projects.
- In depth knowledge of Problem solving techniques (9S, 8D…) & Continuous Improvement (5S, DMAIC, PDCA, OBEYA, ...).
- Proficient in Microsoft Office applications such as Outlook, Excel, Word, PowerPoint and PowerBI.
- An analytical thinker, being flexible and adoptive with a pragmatic and constructive mindset.
- Ability to take a step back in order to anticipate problems.
- Demonstrated ability to lead cross-functional teams and to be able to influence stakeholders at all levels.
- Excellent communication, writing and social skills.
Desirable Skills
- Working experience in Avionics and Defense sector.
- Experienced (preferably certified) with international standards such as ISO9001 & AS 9100.
- Certified internal auditor.
- Lean 6 Sigma black belt.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
