At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We are a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:
As the Area Service Manager, you will be responsible for: -
·Providing technical support to North Zone for chiller servicing and overhauling of compressors
·Directing service projects of ongoing service agreements and emergency service work within the territory.
·The Service Manager manages all aspects of the contracts, from beginning to end, with direct responsibility for smooth execution while leading, motivating, and developing team members.
Responsibilities include, but are not limited to, the following:
·Accountable for the strategy for Warranty & AMC service of Chillers, call out, Repairs & Start up, Lead generation etc. and performance achievement of operating plan
·Responsible for all aspects of Job scheduling, parts planning, for ongoing service contracts and emergency service needs, including call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, Root Cause Analysis reporting, monitoring of customer SLAs. etc.
·Preparing a list of chillers needs overhauling and arranging the resources for the same with the help of the Order Management team.
·Reviews and validates contracts and estimates by performing risk analysis and developing risk plans.
·Reviewing top customer escalation and taking actions to close pending issues on a timely basis.
·Review monthly MIS and EHS Matrix.
·Assure service parts availability in the region.
·Meets with Service Sales team, contractors, and owners to discuss scope of project; budgets; performance; and close-out.
·Responsible for identifying cost saving opportunities and/or risk items that will occur on various projects.
·Facilitates invoicing and payments by verifying and approving service-related tasks/materials.
·Maintains quality standards by supervising assigned staff, inspecting job sites and Consultation in technical questions and issues by phone or in person.
·Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
·Manages the assigned service contract sites within the time and cost estimates.
·Responsible for training and developing HVAC Field Technicians and Engineers.
·Ensures the quality of work by reviewing the technical work.
Key Competencies:
·Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skills.
·Must have a proven track record of leading, developing, and coaching employees.
·Must have hands-on experience of Centrifugal compressors overhauling jobs.
·Experience leading in a technical environment (HVAC) is preferred.
Qualifications:
·A minimum of 10+ years’ experience leading a large scale, high performing services business.
·Education - B.E. / Diploma
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.