Manager, Collaboration Specialist

Job Description

Manager, Collaboration Specialist

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. 

  
  

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. 

  
  

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. 

  
  

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. 

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. 

Role Overview:

IT Collaboration Services seeks a candidate for the Video Product Service Team to provide expert level technical abilities for administration of Our company's video conferencing tools with platforms such as Teams, WebEx, and Zoom. The Collaboration Services (UC) Technical Analyst will focus on design, operation, and management of Microsoft Team rooms and is responsible for leading the growth, administration, configuration, troubleshooting and integrity of collaboration services and related components, extending from on-premises to those in M365 tenant or other cloud services. You will work with the Product Owner and extended team to support and implement Microsoft Teams Roadmap. You will provide technical and subject matter expertise for M365 services concentration in Microsoft Teams and other collaboration related tools.

What will you do in this role:

• Experience with video including:
• Knowledge and hands on experience and support with Cisco, Poly, HP, Crestron, and Microsoft MTR equipment
• Experience with MS Teams and M365 services
• Experience in MS Teams deployment, transition, and underlying architecture
• Knowledge and hands on experience and support with CVI
• Working knowledge and understanding of digital signage deployments and familiarity with cloud CMS providers, such as Appspace
• Knowledge and hands on support of MS Teams, WebEx, and Zoom
• Maintain systems and documentation as needed for audits and compliance
• Work alongside unified communication services team members to help define the future direction of our company's collaboration services
• Create and update Visio diagrams as needed
• Must be able to trouble shoot VTC equipment
• Knowledge and hands on experience and support with Crestron solutions
• Managing UC interconnections with other key infrastructure technologies such as SIP services, Office 365, Exchange, Active Directory, Azure AD, SharePoint, and Audio-Visual
• Capable of translating business requirements into technical solutions
• Experience in planning, documenting, and implementing small to large-scale audio-visual facility projects with multiple dependencies

• Experience with Voice including:
• Provide Tier 2 support to users for telephony technologies (Ms Teams external calling and Cisco Call manager).
• Interact directly with the business to assist in providing direction on appropriate usage of telephony services.
• Ability to work directly with internal customers and troubleshoot IP Telephony incidents. 

• Experience with Webcasting including:
  • Support all in-person and remote webcasts from pre-production, production, and post-production
  • Provide direction regarding scheduling and location staffing at a given site or off-site venue - Ensure that the assigned webcast is appropriately staffed, has sufficient technical resources in place, and is error-free
  • Set up and operate video and audio production equipment, including operation of Intrado/Notified platforms
  • Complete all post-production prior to leaving the site to ensure rapid turnaround time of deliverables.
  • Act as both the main client contact and technical contact for all webcasts assigned
  • Lead the webcast event team in performing video production (camera operation, technical directing, video playback, switching), audio production (microphone, teleconference, multi-language feeds, etc.), floor manager, encoding support, and any additional production requirements based on project requirements
  • Coordinate the receipt and distribution of the presentation slide deck as required for the event
  • Troubleshoot and implement new software and upgrades into production environment
  • Troubleshoot and provide minor repairs when needed
  • Train and participate in training with webcast team members on new processes, equipment, etc. on an as-needed basis

• Experience with Web conferencing including:

• Providing MS Teams Support: Assist users with MS Teams features, including chat, meetings, and file sharing
• Meeting Consultation: Offer guidance on setting up and managing MS Teams meetings, webinars, and other virtual events
• Technical Troubleshooting: Resolve technical issues related to MS Teams and ensure smooth operation during meetings

• User Training: Conduct training sessions to help users understand and utilize MS Teams effectively

  
  
• What should you have:
• Experience with Microsoft Teams Rooms strongly preferred
• At least 5 years in a video conferencing role including meeting and event support
• Experience with video collaboration services and technologies from vendors such as: Neat, Poly, Cisco, MS Teams, Crestron, WebEx, Zoom, etc.
• Experience with Cisco Telepresence endpoints
• Proven technical integration experience within multi-vendor conferencing environments including Teams, WebEx, Zoom, and other cloud and vendor technologies
• Able to work independently, while at the same time demonstrating a collaborative and teamwork style
• Ability to conduct short-and long-term planning to meet current and future collaborative requirements
• Ability to work with a wide array of stakeholders, including senior management, vendors, technical staff and end users and effectively articulate and present ideas
• Experience supporting executive meetings in boardrooms and comfortable interacting with the executive’s
• Great interpersonal skills and passion to build relationships within and across teams. A positive team player with excellent communication skills
• Experience with MS Teams administration and other web/audio collaboration platforms and services
• Strong infrastructure implementation and project deployment experience
• Understanding of network infrastructure running VoIP, QoS, SIP, H323, video conferencing and video streaming
• Strong analysis and problem-solving skills
• Assist in the development of roadmaps for video collaboration and audio visual
• Experience with IT Service Management platforms such as ServiceNow

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. 

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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