Manager, Client Tech Support Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Manager, Client Tech Support Engineering do at Fiserv?

The Application Manager is a Techno Functional professional that uses their knowledge, technical skills, and established procedures to perform routine application and system administration tasks and to troubleshoot and resolve issues and problems. The Application Manager works a scheduled shift designed to provide Fiserv clients with 24x7 application operations and support coverage.

What You will do:

• Tasks assigned to associates and worked as scheduled and future items are scheduled and have reminders sent.
• Team takes up any additional ad-hoc activities that comes in.
• Run Stand-Up call daily and reduce the aged inquiries.
• Check MTTR, KB Attachment, Customer Survey to ensure good service quality.
• People attend/finish trainings/meetings in time.
• Increase team's knowledge and capability by sharing and documenting important information.
• Make Audit, review pattern and provide feedback to people. You may need to be in On-Call rotation.
• Appreciate people's good work in any or all channels possible. Conduct team building events and ensure good rapport between team members.
• Engage with stakeholders and get help or provide, to run smooth business.
• Review performance and conduct regular one on one.

What you will need to have:

• Experience is leading a group of technical teams.
• Preferably education in technical background.
• Experience with and ability to use Microsoft Office applications.
• Good understanding of ITIL framework and service delivery.
• Excellent written and verbal communication.

What would be great to have:

• Experience in people management.
• Exposure/Experience to Finance and Accounting domain.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.