Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Benefits DeliveryWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The People Operations & Insights team is looking for a Manager, Benefits Delivery. The Manager, Benefits Delivery role will handle all operational benefits & wellbeing for Asia Pacific (AP). You will also manage two team members – one who handles the Eastern Europe, Middle East, and Africa (EEMEA) region and another who handles European Fleet. This individual will report to Director, International Benefits Delivery and partner with relevant stakeholders, including Benefits Design, GBSC (Global Business Services Center), Payroll, P&C (People & Capability) Technology, TPRM (Third Party Risk Management), Sourcing, and other stakeholders to ensure programs are delivered accurately and on time. This is an exciting opportunity to make an impact within Mastercard!
Role
• Manage successful day-to-day operations of all benefits programs including group health, dental, vision, accidental death & dismemberment, life insurance, business travel accident, retirement plans, etc., including open enrollment, standard plan renewals, administration, etc.
• Work with brokers and sourcing to negotiate the annual benefits renewal process.
• Manage benefits vendors, including performance monitoring, onboarding, and third-party risk management.
• Onboard all vendors in Asia Pacific annually, including submitting Coupa system requests, and handle questions/documentation requests to
• For new vendors, assess and negotiate on contract clauses with the assistance of Legal and Sourcing.
• Ensure local programs are implemented and partner with TR Partners and GBSC-HR on ongoing administration and delivery.
• Provide analytical support on Mastercard's Benefits Delivery projects, programs, and ad hoc requests.
• Support rollout and cyclical benefits communications, including drafting and editing previously drafted communications.
• Handle the annual benefits survey inputs.
• Respond to employee inquiries that are escalated from Mastercard’s GBSC in an effective, clear, and kind manner.
• Coordinate claims between vendors and employees and escalates issues as appropriate.
• Maintain process documentation for all benefits delivery processes within AP, EEMEA, and European Fleet
• Maintain data and tables within Mastercard's HR databases.
• All items handled and managed within deadlines and with accuracy in order to provide quality service to Mastercard employees.
All About You
• Subject matter expertise with benefits operations/delivery, including management of third-party providers and contracts
• Experience managing and leading junior team members
• Experience with benefits programs and policies in multinational organizations
• Can accurately identify and analyze obstacles or issues, take action and resolve problems or situations in a manner that addresses the customer’s needs while acting within the operating guidelines of the company
• Proven ability to manage complex projects, including identifying resources needed to complete project within aggressive timelines
• Able to maintain strict confidentiality as required
• Proven ability to work effectively in a team environment and builds strong partnerships with key stakeholders at all levels of the organization (i.e. team members and senior leaders).
• Demonstrate strong communication and customer-focused skills
• Excellent organization and communication skills, including fluency in English
• Strong analytical skills
• Computer proficiency and technical aptitude, including ability to use Powerpoint and strong excel skills, experience with HRIS systems and benefits database
• Experience in and a willingness to self-direct
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
