Manager - Accounts Receivable (US shift)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

We are looking for Manager Collections in Chennai (US shift only). You need to lead all the activities related to Cash and Collections domain Balance Cash related to collections and dispute management, implement & enforce to strategy Interaction with end customers via Calls and Emails for collecting pass due amounts.

Note: This role is currently an IC, with no people reporting responsibilities, however as the team and scope grows this will evolve to become a people manager role.

• Meeting collections numbers/targets (monthly/ quarterly/ yearly)
• Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
• Dispute Balancing related to invoice, cash and collection issues
• Lead and participate in conference calls with Country / Regional Financial Managers.
• Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards
• Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)
• Timely and effective communication with internal departments for issue resolution
• Should have understanding on All outcome-based reports, should able to drive daily and weekly cash and Collections target
• Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash

Qualifications

• Min Graduation with 10-12 years’ experience in Collection / AR processes with good Accounting & finance background, preferably B2B SaaS , Consulting or services.
• Team-oriented, proactive thinker with excellent leadership, analytical, and problem-solving skills.
• Skilled communicator with exceptional organisational, interpersonal and customer service skills.
• Must be comfortable working in Rotational shifts.
• Should thrive in a rapid-paced and dynamic business environment with a willingness to travel as necessary. 
• Excellent computer skills with proficiency in spreadsheet software applications

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.