RBS Retail Efficiency team is seeking a Manager, Account Management to lead the Vendor Consultant Program. This role involves leading a team of 60+ professionals managing the EU Retail AVS program. Success in this position will be measured through business goals achievement, operational metrics performance, vendor experience ratings, and operational cost efficiency.
Key job responsibilities
Key Job Responsibilities:
· Drive and deliver key business metrics including SoROOS, SoVCR, IDQV2, ISR, and Brand Coverage for AVS Vendors based in Europe
· Enhance operational excellence through process improvements, faster resolution times, and effective implementation of technological solutions
· Create and maintain positive vendor experiences across all business areas under direct responsibility
· Lead and develop a diverse organization of 60+ employees across multiple countries (India, Romania) through a team of managers, including workforce planning, team engagement initiatives, and recruitment
· Direct and present Monthly/Quarterly Business Reviews for the organization with Senior leadership across Retail, Vendors, and RBS
About the Role:
As a Manager, Account Management in Retail Business Services (RBS), you will help shape and execute strategy for Amazon vendor management. We seek a customer-focused, driven, and innovative people leader to join our team. You will lead a team of Vendor Consultants responsible for driving business growth for Amazon's most influential vendors while ensuring program satisfaction through excellent service and operational standards.
In this role, you will oversee vendor business plans by collaborating to identify and implement new operational improvements. You will work closely with leaders from Retail and AVS teams while managing all operational aspects of vendor relationships with Amazon. The ideal candidate excels in ambiguous environments, can develop and implement data-driven processes and mechanisms, and focuses on improving both vendor and customer experiences.
Success in this role requires strong business acumen to understand growth levers and the ability to operationalize these across the team. You should be passionate about people leadership and experienced in building and managing high-performing teams. Your team will utilize diverse skills across key functional areas including buying, inventory management, operations, and selection to drive strategic vendor performance. The role focuses on managing both strategic and operational aspects of customer relationships, leading managers who analyze vendor business performance, conduct root cause analysis, and identify growth opportunities.
About the team
About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About RBS:
The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS’ vision is to accelerate Amazon’ flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on customer buying decisions and vendor/seller experience. This role is within the PSPS/AVS Pillar that supports Amazon's Tier 1 vendors through providing business operations services. As a Mgr, Account Management, you will lead and grow vendor management operations focused on key tasks for our premium Tier1 vendors.
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
- 6+ years of business/vendor facing roles with a focus on retail experience (Ecommerce preferred)
- 4+ years of team management experience
- MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.