We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
ESSENTIAL DUTIES:
· Collaborates with CATT process leads and Tax practice SMEs to understand how products fit into the overall "vision" for one or more business area(s).
· Acts as primary FCS/internal functional owner/SME for assigned third party or custom developed solutions, maintaining expertise on products through their lifecycle, developing an in depth understanding of user experience and needs by partnering with tax professionals.
· Works with CATT process leads to establish usage and product-related targets; assesses performance against these targets.
· Understands the long-term strategy of how the products fit into the overall ecosystem and process (e.g., assists with process-related deliverables, such as process mapping and business requirements).
· Works with end users and BAs to gather, analyze, and determine functional requirements for enhancements to existing tools/processes or implementation of new tools/processes.
· Responsible for end-user product documentation/content including user guides, knowledge docs, and training materials.
· Partners with tax practice subject matter experts in the development and maintenance of tax content within and between applications. o Develops workpapers, data mappings, and other tax specific deliverables and content within applications. o Translates business process needs into functional business requirements for enterprise-scale integrations development with technical delivery teams. o Designs, develops, and maintains low-code automations. o Maintains integrations with other CATT solutions and assists in the testing and maintenance of existing linked infrastructure.
· Coordinates with development team or vendor to understand new features/functionality and works with Change Management, Readiness & Adoption, Process Leads, and/or business teams to socialize the timing of new capabilities and how they fit into end-to-end process.
· Assists process lead(s) and business analysts with end-to-end process development, data flows, end-user process documentation including user guides, process flows, and training materials
· For third party products: o Maintains low-fidelity product roadmap (e.g., timing of vendor releases and product updates; timing of field implementations of process and product updates; timing for integrations; timing for sunsetting applications; etc.). o Manages system configurations and administration; owns and drives the plan for upgrades and enhancements. o Acts as primary functional owner for managing business requirements for contracts and renewals with CATT Ops.
· Represents the "voice of the business" and balances management needs with end-users' requests.
· Partners with Change, Readiness & Adoption, and Business to lead implementation and ongoing adoption of products.
· May serve as a Career Advisor including regular feedback, coaching, goal setting and training with assigned advisees.
EDUCATION / CERTIFICATION REQUIREMENTS:
·Bachelor's Degree (preference given to Business or Technology or Accounting major)
· Lean Six Sigma and/or IIBA certification (preferred)
JOB REQUIREMENTS
· Minimum 5 years’ experience in a large-scale implementation facing role, handling highly complex issues (required).
· Minimum 3 years’ experience working with leadership, managers, and individual contributors (required).
· Must be capable of dealing confidently and professionally at executive level and with customers (required).
You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM. Experience the power of being understood.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.