Incident Management and Response management as per the agreed SLA
Regular troubleshooting and issue resolution, taking escalation from L1 engineers to sort out the issue.
Assisting the end-users over Email/Phone/WebEx
Monthly Patch deployment at endpoints
Ensuring Patch compliance at an optimum level
Continuous health monitoring of all the SCCM servers
Monitoring application and underlying infrastructure
Timely Upgrade of existing applications like Power BI, Microsoft Project, etc.
Regular maintenance and house-keeping activities
Plan and execute preventive maintenance.
Support for BCP, DR planning and execution.
Requirement gathering for application enhancement and customization xiii. System Reporting – Daily, Weekly and Monthly
Day to day operations, policy syncing, fine tuning, troubleshooting any issue etc related to CDN and CDN WAF
What You Need To Succeed:
Educational qualification - BE, BSc, MCA, etc. preferably with engineering background
Minimum 5 years’ work experience in Operational support, troubleshooting and Facility maintenance of Microsoft products related to M365 E3, Windows 10 Enterprise E5, Power BI, Microsoft Project, SharePoint, etc.
Capable of providing day to day reports to clients
Take escalation from L0 engineers to sort out the issues
Good to have Certification in Microsoft Technology (including cloud)
Good to have 2 years of experience in CDN and CDN WAF technologies.
