Register the issues being faced by end-users and forwarding to the concerned technical person.
Ticket raising with Microsoft after gathering input with respect to the issues being faced by end-user and continuous follow-up with Microsoft teams and other relevant teams.
Assist end-user in case any support needed while using the application vi. Coordination with ROs/CODs/TEs
Assist users in connecting to Teams, video conferencing applications such as Webex, etc. viii. Conduct remote troubleshooting.
Monitoring of CDN and CDN WAF dashboards, website health, CPU and memory usage and reporting any abnormalities immediately
What You Need To Succeed:
Educational qualification - BE, BSc, MCA, etc. preferably with engineering background
Minimum 2-3 years’ work experience in Operational support and Facility maintenance of Microsoft products.
Good to have Certification in Microsoft Technology
