M3 Director - Policy, Governance & Program Management

About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 
Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here 
About the Role
As Director – Policy, Governance & Program Management, you will lead a wide array of activities associated with project policy, framework, governance, monitoring and control activities to ensure that projects and programs are completed on time, within budget and to internal/external specifications. Also, it has to be aligned with internal delivery standards, policy and framework and methodology. Your role will encompass all licensed businesses of PayU payments, which is currently Payment Aggregator/Gateway, PPI, Bharat Bill Pay.
Being in this role, you act as the owner of Policy & SOPs, Audit & Certifications, Regulatory Changes, Query & Responses, Dashboards & Reporting, Representation & NPP (New Product & Process).

Responsibilities:

• Being in this role, your Focus Areas will include:

Policy & SOPs
Understand various policies, circulars & rules from regulator / networks.Understand Industry practices and ensure PayU remains both compliant and competitiveIdentify implications of existing policies, circulars & rules across PayU - systems, platform, product, operations, business, legal.Ensure all PayU internal policies are available & in-sync with regulator / network policies & rules as well as business requirementsCoordinate with Legal &Compliance, along with Functional heads to get the Board approvals for the policies.Work with Operations teams to create & follow SOPs in line with the internal policiesAudit & Certifications
Lead during Internal PayU audits to demonstrate policy adherence, address queries / observations & work with internal stakeholders towards resolving any observation.Lead during Regulator & Network audits to demonstrate policy adherence, address queries / observations & work with internal stakeholders towards resolving any observation.Ensure all adherence certifications to be provided to regulator / networks are provided on time in coordination with respective stakeholders.Maintain comprehensive list of all regulatory compliances & certifications required & status thereof with any action required with owners or calendarization of the activityRegulatory changes
Understand any changes to existing policies, circulars & rules from regulator / networks & modify PayU internal policies & SOPs (to be done by respective Ops teams) accordingly.Work with internal stakeholders to ensure systems & process changes are implemented for adhering to revised circulars & policiesQuery & Responses
Work with L&C team to respond to regulator / network queries from time to time.Dashboards & Reporting
Get internal & external dashboards / MIS created & circulated as required for regulatory reportingRepresentation
Represent PayU in meetings/events/workshops/discussions with Regulator / network on matters pertaining to Policy & ComplianceNew Product & Process
Work with Product & Ops to create a product note & requirement document that covers all requirements as per regulator / network as well as internal stakeholdersWork with Program Manager - Regulatory Changes to run the project on implementation.Certify all product/platform & process changes for requirements & sign-off from compliance perspective

Requirements:

• A bachelor's degree in Business Administration, Economics, Finance, Law, Public Policy, or a related field. A master's degree or MBA is preferred.
• At least 8-10 years of relevant experience in policy development, governance, and program management within the financial services or fintech industry.
• Proven experience in leading and managing teams, preferably in a multinational environment.
• Demonstrated success in designing, implementing, and evaluating policies and programs.
• Comprehensive understanding of regulatory frameworks related to financial services, payments, and fintech.
• Ability to interpret and analyze regulatory requirements and effectively communicate their implications to stakeholders.
• Experience in developing and implementing policies to ensure compliance with regulatory standards while optimizing business operations.
• Strong understanding of corporate governance principles and best practices.
• Experience in establishing and maintaining governance frameworks, policies, and procedures.
• Ability to collaborate cross-functionally to ensure alignment with governance requirements and organizational objectives.
• Proven track record in leading large-scale, complex programs from initiation to completion.
• Proficiency in program management methodologies and tools.
• Strong organizational and prioritization skills to effectively manage multiple projects concurrently.
• Excellent verbal and written communication skills with the ability to convey complex concepts in a clear and concise manner.
• Experience in engaging and influencing stakeholders at various levels, both internally and externally.
• Strong interpersonal skills and the ability to foster positive relationships with regulators, industry associations, and other key stakeholders.
• Advanced analytical capabilities with the ability to identify trends, patterns, and potential risks.
• Proven problem-solving skills with a focus on driving innovative solutions.
• Ability to make data-driven decisions and recommendations to support strategic initiatives.
• Demonstrated ability to thrive in a fast-paced and dynamic environment, adapting quickly to changes in regulations, market conditions, and business priorities.
• Strong leadership qualities with a focus on inspiring and motivating teams to achieve excellence.
• Commitment to fostering a culture of integrity, accountability, and continuous improvement.
• Up-to-date knowledge of industry trends, emerging technologies, and regulatory developments in the payments and fintech space.
• Participation in relevant industry forums, conferences, and professional networks is desirable.

Certifications (Optional)

• Professional certifications such as Certified Regulatory Compliance Manager (CRCM), Project Management Professional (PMP), or Certified Information Privacy Professional (CIPP) would be advantageous.