الوصف الوظيفي
Company DescriptionFairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. Job DescriptionJob Responsibilities:Guest Support & Preparation:Assist guests in getting ready for their therapies, including helping with equipment setup and ensuring they are comfortable.Provide guests with a brief overview of the therapy they will be receiving, ensuring they understand the procedure and any safety measures.Address any questions or concerns guests may have before therapy initiation.Assistance During Therapy:Help the Longevity Ambassador during the therapy sessions by providing physical support to guests as needed.Monitor guests during the therapies to ensure they are comfortable and report any signs of distress or discomfort.Ensure all equipment used is functioning properly and notify the Longevity Ambassador or Spa Management if any issues arise.Safety and Comfort Monitoring:Ensure that guests adhere to safety protocols and are using the equipment correctly.Observe guests’ physical and emotional well-being throughout the therapy and aid when needed.Ensure the environment is clean, safe, and comfortable for guests during and after therapy sessions.Post-Therapy Care:Assist guests after their therapies by helping them with post-treatment procedures and aftercare.Ensure guests receive proper hydration, relaxation, or any necessary follow-up as directed by the Longevity Ambassador.Provide guests with any take-home materials or instructions related to their therapy.Equipment and Facility Maintenance:Assist in the upkeep and cleaning of therapy equipment and surrounding areas.Ensure that equipment is sterilized and ready for the next guest, maintaining high standards of hygiene.Report any issues with equipment or facilities to management.Collaboration and Communication:Work closely with the Longevity Ambassador to ensure that guest care plans are followed.Communicate effectively with the team to provide the best guest experience and assist with any special needs or requests.Participate in team meetings and share observations on guest responses to therapies.Administrative Support:Assist in maintaining records related to guest care and therapy sessions, ensuring accurate documentation is provided to the Longevity Ambassador.Help with other administrative tasks as needed.Ongoing Learning:Engage in training sessions to stay updated on safety protocols, equipment uses, and any advancements in the therapies being offered.Attend team meetings to discuss new practices or techniques to enhance guest experiences.QualificationsHigh School Diploma or Equivalent (Required); certifications in health & wellness (e.g., CPR, personal training, massage therapy) are a plus.Previous experience in customer service, hospitality, or wellness environments preferred, with a focus on guest care and comfort.Basic knowledge of wellness equipment operation and maintenance, with an eye for cleanliness and safety protocols.Strong communication and interpersonal skills, with the ability to address guest concerns, explain therapies, and collaborate with team members.Physical stamina and ability to assist guests during therapy sessions, including lifting or supporting equipment as needed.Attention to detail and ability to observe guest well-being, ensuring a safe and comfortable environment throughout the therapy process.Willingness to learn and engage in ongoing training, staying updated on wellness practices, safety protocols, and new therapies.Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
