Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
This is Acolad - Content That Empowers, Anywhere.
Acolad Content Solutions India Private Limited
Sai Samuthra
Plot No. 41B & 41 C North Phase
1st Floor, Sidco Industrial Estate
Ekkatuthangal, Chennai-600032
Landmark: Near Ekkatuthangal Overbridge (Jaya TV Office)
Phone: 04466841999
The Job Role:
The job holder is responsible for the entire life-cycle of content services projects in a given portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization.
Including Data Services requests by leading and planning the execution of large-scale AI data projects, while overseeing all phases of the project lifecycle, from initiation through to successful delivery. Strategically allocate resources to maximize efficiency and effectiveness.
· Responsible for Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials
· Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation)
· Responsible for customer feedback, entry of CAPA's and completion of investigations.
· Owns collaboration with RM, linguists, technical leads on resourcing and query management
· Customer and internal communication and status reporting.
· Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer
· Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
· Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's
· Participate in the pre-sales activities as needed
Participate in quality audits, recognize opportunities for improvement and implement the changes as needed
DATA SERVICES PREFERRED SKILLS
Job Specific:
· Customer relationship management at mid- and upper management level, including difficult situations, conflicts and complaints
· Communication and organizational skills
· Project management preferably related to Language Services
· Ability to work individually or as part of a local or virtual team
· Analytical skills
· MS Office
· CAT Tools