Loan Servicing - Senior Team Member

Loan Servicing Specialist III – Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office

Job Summary

As a Loan Servicing Specialist III – Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations

Job Responsibilities 

• Adhere to established QUALITY & QUANTITY SLAs.
• Comply 100% with process-related policies, guidelines, and controls.
• Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments.
• Support the secondary trading desk with trade booking and settlements.
• Liaise with internal departments and external contacts, including Borrowers and Banks.
• Ensure timely follow-ups with agents/customers for missing notifications.
• Complete all funding within SLAs on the same day.
• Serve as the SME and first internal POC for process-related queries.
• Act as the first escalation point for process-related issues.
• Maintain attention to detail to ensure accurate document processing.
• Identify and implement process changes to enhance productivity and efficiency.

Required qualifications, skills and capabilities

• Hold a Bachelor’s degree in Finance or related field, or possess equivalent work experience.
• Minimum 6 months of experience in the Financial Services industry with a proven track record.
• Understand business financial statements, cash flow capacity, and loans across various industries.
• Exhibit strong research, analytical, and comprehension skills for analyzing large data sets.
• Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously.
• Utilize effective time management and prioritization skills to meet business objectives.
• Communicate effectively and work independently on multiple assignments with strong interpersonal skills.

Preferred qualifications, skills and capabilities 

• Build relationships with clients, internal partners, and peers effectively.
• Recognize issues or problems that require escalation.
• Demonstrate strong domain learning and interpersonal communication skills.
• Apply analytical thinking and problem-solving skills.
• Possess knowledge of product lifecycle and area product management.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.