The Loan Servicing Specialist III – Senior Team Member is a key position within the Loans group. You are expected to deliver on the specific tasks and requirements. This position is an essential part of the team and will have exposure to several aspects of running a banking office.
Job Summary
As a Loan Servicing Specialist III – Senior Team Member (440) within our Loans group, you will be required to deliver on all assigned tasks, ensuring all Service Level Agreements (SLAs) are met. You will work in or for a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role provides a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation and to make a significant impact on our operations.
Job Responsibilities
- Adhere to laid down QUALITY & QUANTITY SLA's.
- Comply 100% with process-related policies, guidelines, and controls.
- Close deals, process drawdowns, rollovers, repayments, pre-payments, funding, rate-fixings, fees, and external payments; collect interest; reconcile Nostro & Past Due.
- Support the secondary trading desk with trade booking and settlements.
- Liaise with other departments within the bank (front office, middle office, back office) as well as external contacts (borrowers, other banks, trustees, etc.).
- Ensure timely follow-ups with the agent/customer for any missing notifications.
- Complete all funding within the SLA on the same day.
- Serve as the SME and first internal POC for all process-related queries and clarifications from team members.
- Act as the first point of escalation for all process-related issues from internal/external customers.
- Maintain an eye for detail to ensure all documents are processed correctly.
- Identify changes to processes and procedures to improve productivity and efficiency.
- Drive adoption towards a robust knowledge management model, including maintenance of SOPs, process/policy change management, training of new joiners, and ongoing training of existing team.
- Motivate and support team members to meet their goals and objectives. Be self-motivated and flexible with working hours.
- Drive process improvements and other initiatives.
- Work effectively under pressure and high volumes.
Required qualifications, skills and capabilities
- Bachelor's degree in Finance or equivalent work experience required.
- Minimum of 6 months of experience in the Financial Services industry with a proven track record of delivery.
- Ability to understand business financial statements, cash flow capacity, and loans across various industries and business types.
- Strong research, analytical, and comprehension skills with the ability to analyze large amounts of data.
- Outstanding client management, partnership building, and leadership skills, with experience in dealing with multiple stakeholders simultaneously.
- Effective time management and prioritization skills to achieve business objectives.
- Strong communication, interpersonal, and analytical skills with the ability to work independently on multiple assignments.
- Good understanding of the Financial Services industry, loan lifecycle, investment banking products, and banking systems.
Preferred qualifications, skills and capabilities
- Ability to build relationships with clients, internal partners, and peers.
- Ability to recognize issues or problems that need escalation.
- Strong domain learning, interpersonal, and communication skills.
- Analytical thinking and problem-solving skills.
- Knowledge of product lifecycle and area product management.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
