Loan Servicing Manager - Associate

The Loan Servicing - Associate will be responsible for leadership skills, decision making, problem solving skills and strong stake-holder management, Excellent analytical skills, with the ability to create and process financial spreadsheets, Assembling and summarizing data to structure sophisticated reports on financial status and risk

Job Summary

As a Loan Servicing - Associate within our financial team, you will be responsible for demonstrating leadership skills, decision making, and problem-solving abilities. Your role will involve strong stakeholder management, excellent analytical skills, and the ability to create and process financial spreadsheets. You will be tasked with assembling and summarizing data to structure sophisticated reports on financial status and risks. This role provides an opportunity to showcase your skills in a dynamic and challenging environment.

Job Responsibilities

• Demonstrate excellent verbal and written communication, leadership, decision-making, problem-solving, and stakeholder management skills.
• Exhibit excellent analytical skills, with the ability to create and process financial spreadsheets.
• Assemble and summarize data to structure sophisticated reports on financial status and risks.
• Provide leadership, guidance, and support to credit support services staff to ensure high service delivery and customer satisfaction.
• Manage resources and capacity across multiple projects, ensuring optimal utilization with no impact on business operations.
• Identify situations requiring escalation and take quick action in high-risk, complex environments.
• Prepare KPIs and KRIs, and regularly publish and present data to senior leaders and management.

Required Qualifications, Skills and Capabilities

- Bachelors or Master’s Degree (e.g. B.COM, BBA, MBA, MCA, etc.) with 11 years of post-qualification experience or Graduate with Minimum of 13 years of work experience in a financial institution or managing people in a corporate setting
- Experience and Strong working knowledge of various aspects of banking products such as, Client Onboarding, AML, Credit, Loan operations, Underwriting or Investment Banking knowledge
- Manage 20 + team members and provide regular coaching sessions and feedback and responsible for their career progression
- Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
- Leadership - adapts to a changing environment, monitor progress and timely deliver the results. Enthusiastic, self-motivated and effective under pressure.
- Accountability – proven ability to support execution of deliverables / projects. Seeks ways to increase efficiency and effectiveness of work performed. Willing to take personal responsibility/accountability.
- Project management experience, including identifying steps needed to complete project, executing major milestones, summarizing findings, and presenting to senior management.

Preferred Qualifications, Skills and Capabilities

- Strong influencing, negotiation and facilitation skills with the ability to foster and maintain collaborative relationships with multiple stakeholders
- Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
- Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal
- Well informed in current financial subjects, accounting, tax laws, money market and business environments

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.