Join JPMorgan Chase as a Vice President - Loan Servicing Manager and lead a team dedicated to managing the loan servicing process. This role offers the opportunity to implement strategic objectives, ensure compliance, and drive operational excellence within a global financial services leader.
Job Summary: As a Loan Servicing Manager within our financial team, you will supervise a process which performs Deal Setup, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, Nostro & Past Due Reconciliation. You will closely monitor the team on a day to day basis to ensure all SLA’s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution. This role provides an opportunity to implement strategy and core objectives for the team in line with the global operations roadmap, ensuring all controls and JP Morgan requirements are adhered to at all times.
Job responsibilities
Supervision and Process Management
- Supervise processes including Deal Setup, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, and Nostro & Past Due Reconciliation.
- Closely monitor the team on a day-to-day basis to ensure all SLAs (Quantity & Quality) are met and any exceptions are immediately escalated for resolution.
- Supervise and assess work allocation, identifying areas of capacity during the day across all global sites.
Strategy and Compliance
- Implement strategy and core objectives for the team in line with the global operations roadmap.
- Ensure all controls and JPMorgan requirements are adhered to at all times and any risk items are escalated immediately.
- Comply with audit and compliance regulations and be the focal point for internal and external audits.
Subject Matter Expertise
- Act as the SME; handle complex process-related queries and clarifications from team members.
- Provide input, development, and management of projects in the team on client transitions, system enhancements, and end-to-end process reviews.
Client and Stakeholder Management
- Manage process escalations from internal/external customers.
- Maintain high levels of engagement with lenders, credit executives/underwriters, client service executives, and bankers.
- Ensure timely escalation to senior management, as appropriate.
- Chair business review meetings with executives across various supported businesses.
Required qualifications, capabilities and skills
- Bachelor’s Degree with a minimum of 17-20 years of relevant experience in new loan setup and loan servicing within a back office/financial industry.
- Knowledge of Nostro/Cash matching, General Ledger reconciliation, SWIFT, and other remittance systems.
- Strong problem-solving and investigative skills to undertake analysis and resolve issues/problems related to the process.
- Strong risk and control mindset.
- Experience in driving small to medium-sized projects with strong results.
- Strong people and performance management skills, Strong escalation management skills.
Preferred Qualifications
- Leadership, development, and communication of vision and objectives for the department to all team members. Knowledge of loan systems like Loan IQ/ACBS is an added advantage
- Ability to work successfully with others, valuing and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals, Experience in managing instances of individual performance and/or development improvement plans.
- Identify process/soft skills-based trainings to improve individual performances or as part of growth plans, ensuring learning plans are in place and that there are no breaches on mandatory/compliance training timelines.
- Develop domain expertise in the team across multiple lines of business to create subject matter experts ,Ensure constructive performance feedback is provided to team members/operations analysts each month with specific improvement areas documented and tracked to closure. Escalate where no improvement is noticed.
- Assist with the hiring process to backfill attrition or new roles.
- Motivate staff to meet business priorities. Identify high-potential talent and have a development plan in place, Implement a robust knowledge management model including the maintenance of SOPs, process/policy change management, training of new joiners, and ongoing training of existing team members.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
