Loan Servicing Associate

The Loan Servicing Manager - Associate is a key position within the Loans group. You are expected to deliver on the specific tasks and requirements. This position is an essential part of the team and will have exposure to several aspects of running a banking office.

Job Summary

As a Loan Servicing Manager - Associate within our Loans group, you will have the opportunity to closely monitor and guide your team on a daily basis, ensuring all Service Level Agreements (SLAs) are met. You will supervise a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role provides a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation and to make a significant impact on our operations.

Job Responsibilities 

• Monitor the team daily to ensure SLAs are met and escalate exceptions immediately for resolution.
• Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro Reconciliation.
• Adhere to QUALITY & QUANTITY SLAs and ensure a robust workflow allocation model.
• Serve as the SME, handling complex queries and routing them to onshore teams if needed.
• Implement a robust Knowledge Management model and drive 100% compliance with policies.
• Motivate and support team members to meet goals, identifying HIPOs for development.
• Identify alternatives and options for issues, seeking alternative scenarios.
• Work collaboratively with others, valuing diverse skills and building interdependence.
• Identify training needs to improve performance and ensure compliance with timelines.
• Ensure high team depth with trained backups for critical work queues.
• Maintain flexibility and self-motivation in working hours to support team objectives.

Required Qualifications, Skills and Capabilities

• Bachelor's degree with a minimum of 10 years of relevant loan servicing work in syndicated loans  or experience in a back office/financial industry
• You should have the knowledge of loan systems like loan IQ 
• You must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
• Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
• Strong risk & control mindset
• Knowledge of investment banking products including Loans
• Experience in driving small to medium sized projects with strong results
• Strong people and performance management skills. 
• Strong escalation management skills

Preferred qualifications, skills and capabilities 

• Ability to influence and lead conversations with stakeholders
• Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Management and Executive Leadership as requested
• Domain Learning & Strong interpersonal & communication skills
• Analytical thinking and problem-solving skills
• Knowledge of product lifecycle / area product management

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.