#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role
As part of the IT Business Applications Team, provide support for resolution of business service requests and incidents
Support critical cross-functional initiatives and projects for the lending process area including system implementations, operational improvements and new product rollouts
Partner with Business Stakeholders to deliver process solutions using Solifi and other E2E Loan Management System (LMS) applications
Perform root cause analysis of system issues and propose corrective action plans
Ensure support service levels are met and measure performance against them
Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported applications
Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis
Support management of key relationships (Sales, Finance, Accounting, IT) to ensure services are aligned and delivered to business requirements
Support adoption of best practices through the entire IT Business Applications support process
Maintain knowledge base of supported systems functionality, customization and integration
What You’ll Need
Bachelor’s degree in relevant discipline (MIS, IT business/computer science and/or Accounting)
Experience with B2B/Enterprise loan, lease or line of credit models
Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments
Four to five years experience in loan application management, design, implementation and support
Solid technical skills required to support and maintain loan originating, processing, credit analysis and payment generation process
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Bonus Points
NetSuite, Blackline, Coupa, HighRadius, Navan, ServiceNow and/or other finance application technical knowledge
SOX controls implementation and support experience
SDLC experience
Experience within a publicly traded multi-national company, preferably high-growth company
#LI-SM1
#LI-VG1
Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
Competitive vacation and flexible working arrangements
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Access to CrowdStrike University, LinkedIn Learning and Jhanna
Offices with stocked kitchens when you need to fuel innovation and collaboration
Birthday time-off in your local country
Work with people who are passionate in our mission and Great Place to Work certified across the globe
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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