LinuxONE Technical Enablement Specialist for Data Serving

Introduction
The IBM Z Ecosystem Technical Enablement Specialist for Data Serving is responsible for designing, developing, and supporting data serving solutions on IBM LinuxONE that are new and innovative to support our customers complex performance, cost, security and sustainability and hybrid cloud goals. The role includes coordinating the technical resolution of infrastructure problems through knowledge of platform design and development. This role will collaborate with and assist teams with different skills to resolve problems and return infrastructure to operational status, including performing support related to all infrastructure issues, correcting design defects, and developing solutions to stabilize environments. In addition, this role will facilitate communications between technical teams and customers to ensure technical support requests are resolved rapidly with user satisfaction.

The IBM Z Ecosystem Technical Data Serving Enablement Specialist has expertise in Linux systems administration with deep expertise in database configuration and administration (Oracle, MongoDB, EDB PostGreSQL. and other Open Source Databases).

Expertise in performance, high availability, backup and recovery, monitoring and security concepts is required. Expertise in Linux (Red Hat, SUSE and Ubuntu) integrated with Docker / Kubernetes, DevOps, Automation and Nginx / Apache are essential for role success.

Your Role and Responsibilities

• Setting up and configuring internally and externally database instances (Oracle, DB2 UDB, MongoDB, PostgreSQL, MySQL, MariaDB)
• Provide technical enablement for customers through webinars, and proof of technology hands on labs/classes
• Ability to provide SME advisory engagements, and Proof of Technologies (POTs) for customers to help compare LinuxONE to their existing or future technologies
• Ability to present technical presentations to customers
• Help customers evaluating IBM LinuxONE solutions troubleshoot performance/technical problems
• Work with IBM and 3rd Party technical support teams to help resolve technical issues utilizing standard support and escalation processes
• Provide technical user support to customers and IBM development teams for enablement
• Design, create, and maintain automation scripts, workflows, and infrastructure on Linux systems for customer-facing products
• Evaluate new LinuxONE capabilities (e.g. compression, quantum safe encryption, security, and AI) and help LinuxONE customers leverage these new technologies
• Setting up and administering container-based data serving solutions
• Setting up and administering Linux infrastructure in a Hybrid cloud environment
• Implementing and managing DevOps pipelines
• Writing and maintaining solution technical documentation
• Maintaining communication with customers and IBM sales teams
• Support technical solutions through research and evaluations of technology an assist in delivery of high-quality and innovative solutions
• Follow IBM Guidelines and ensure solution compliance with IBM ITSS

Required Technical and Professional Expertise

• Expert setting up and configuring database instances (Oracle, DB2 UDB, MongoDB, PostgreSQL, MySQL, MariaDB) (5+ years)
• Expert problem solver and root cause log analysis (5+ years)
• Extensive expertise in Linux operating systems (Red Hat, Ubuntu, SUSE) and infrastructure projects (5+ years)
• Practical experience with automation tools (e.g., Ansible, Terraform)
• Practical experience with monitoring tools (Instana, Grafana, Prometheus)
• Practical experience with virtualization technologies (e.g. z/VM, KVM, OpenStack).
• Proficiency in scripting languages such as Linux shell’s, Python and Bash for infrastructure automations and applications.
• Experience & knowledge of how to interact with RESTful APIs and their security/sessions/logging
• Experience in integration with 3rd party platforms/solution through REST APIs
• Experience with Docker and Kubernetes
• Readiness to work in US Eastern time zones
• Demonstrated effective communication and presentation skills
• Demonstrated teamwork
• Highly self-motivated and resourceful
• Aptitude to learn and apply knowledge quickly
• English: Fluent

Preferred Technical and Professional Expertise

• Working knowledge of IBM zSystems and LinuxONE
• Ability to design and conduct Proof of Concepts (POCs), Proof of Technologies (POTs)
• Ability to present technical presentations to technical leaders and executives.
• Experience in DevOps pipelines creation and debugging
• Agile Scrum expertise
• Jira experience