Learning Shared Services Analyst - GxP

Job Title: Learning Shared Services Analyst - GxP

Career Level - C3

Introduction to role

At AstraZeneca, we turn ideas into life-changing medicines. Working here means being entrepreneurial, thinking big, and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life.

Global Commercial Operations supports AstraZeneca’s global brand teams and marketing companies to deliver quality commercial content to external customers, including doctors, healthcare professionals, and patients. We do this by promoting, producing, and publishing best-in-class commercial content for marketers and our global sales force and embedding a digital compliance capability across the organization.

In order to deliver our Global Commercial Operations vision, we are looking for an experienced Learning Specialist - GxP who will be responsible for managing the LMS and LCMS. They support the end user by working with individuals and administrators in the field to register, support e-learning, and training support requests. They also work with various levels of operations by providing training and compliance reports. This position is responsible for gathering information from users and compiling and generating reports as needed. This individual will apply proven communication and writing skills along with operations knowledge and expertise in order to manage online training.

Accountabilities

System Maintenance and Operations Support

• Work with LMS provider to remain updated on system specifications and updates
• Communicate updates and changes to the field as needed
• Provide end-user support (application support, e-learning, training support requests, and other areas as requested)

Learning Administration Support

• Management of courses, creating courses, classes, curricula, certifications, and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and creating audience type
• Uploading various course content such as (SCORM, AICC, documents, and Videos) into LMS, attach it to the learning event and validate it in different platforms such as Windows, Mac, and Android (Mobile devices)
• Management of Job role, creating roles and assigning them to the end users based on business requirements
• Management of workspace, creating new workspace, creating workspace pages using HTML and linking the courses into the workspace and enabling access to the end users
• Management of Pathway, Plan, Skills, Insights, and Groups in Degreed platform
• Proficient in supporting different LMS platforms like Cornerstone Saba, Degreed, Xyleme, and SuccessFactors
• Communicate with various clients as needed in order to define requirements for a variety of training reports
• Recommend training solutions through personal experience and feedback from the clients to improve the current structure of offerings
• Backup and fix material hosted on the LMS
• Prepare, deliver and manage reports, recommendations, or alternatives that address existing and future issues related to LMS data
• Prepare, deliver and manage reports as requested from various business departments

Documentation Support

• Develop and maintain training and job aids for users (learners, instructors, and business unit administrators) of the system
• Involve or contribute in creating and maintaining business project process and governance documents
• Should involve in creating quality-related documents

Quality Assurance

• Adhering to the quality process such as peer audit and manual testing the assets pre and post go live
• Should contribute in creating new quality processes and documents

Essential Skills/Experience

• Bachelor’s degree with a minimum of 3 years of related experience working within an LMS environment (Preferred: Cornerstone SABA or Degreed or Xyleme)
• GxP Computer System administration, support escalation point, and maintenance
• GxP Computerized System Request Management and technical investigation
• Creating SOPs, Guidance Documents, and Work Instructions
• SME who partners with QA on managing GxP enterprise applications throughout all phases of the system development lifecycle, including concept, design, implementation/validation, and operation
• Experience in Content curation and solve eLearning content issues
• Experience with all aspects of learning solution development preferred
• Experience in communicating with a variety of groups of customers at different levels
• The ability to communicate how the training program and reporting works to support business needs
• Build productive working relationships with the business unit you support
• Communicate effectively and possess strong business writing skills
• Proficiency or ability to gain proficiency in eLearning software
• Proficiency in training curriculum development preferred
• Effective organization and time management skills
• Possess outstanding customer service skills
• Excellent time management skills with the ability to organize and prioritize effectively
• Solid understanding of the pharmaceutical/healthcare industry, market dynamics, and major AZ business drivers
• Strong oral and written communication skills
• Ability to work independently

Desirable Skills/Experience

• Working knowledge of Microsoft Office programs; Excel and PowerPoint experience required
• Working knowledge of Articulate and Captivate authoring tools
• Knowledge of HTML and JavaScript
• Knowledge of adult learning principles and instructional design process

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca is a place where you can challenge the status quo to reimagine our processes. We are working to transform processes through simplification, automation, and data analytics. Join us on our journey of growth and evolution as we find better ways to translate value for our business and patients.

Ready to make a difference? Apply now!

Date Posted

11-Mar-2025

Closing Date

27-Mar-2025

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.