At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Learning & Development Manager
Job description
IRON MOUNTAIN
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
GLOBAL HUMAN RESOURCES
Our mission is to identify, develop, and retain the talent and capabilities we need to drive business performance and achieve our strategic objectives. We are committed to enabling a successful employee experience from Day One at Iron Mountain and creating a supportive, diverse, creative (and fun!) work environment. We’re dedicated to giving employees the HR resources and high level of strategic support they need when they need it, in an integrated, simplified and consistent way across the globe.
ABOUT THE OPPORTUNITY
The Learning and Development Manager will be responsible for designing, creating content for, and managing the end to end delivery of training programs that enhance employee skills and overall performance across the organization. A key focus will be on developing and facilitating engaging learning experiences, as well as overseeing the entire lifecycle of training projects from initiation to completion. This role requires a strong combination of facilitation skills, project management expertise, and a commitment to continuous improvement in learning and development.
KEY RESPONSIBILITIES:
Training Lifecycle Management: Manage the full lifecycle of training projects, including the creation of project plans, execution, monitoring, and evaluation. Ensure that projects are delivered on time, within scope, and within budget communicating progress at key milestones.
Program Design & Development: Work independently, collaborating with SMEs and key stakeholders to identify training needs and design programs that align with organizational goals. Develop content that is relevant, impactful, and easily applicable.
Training Facilitation: Lead the facilitation of training sessions, ensuring that learning objectives are met through interactive and engaging methods. Adapt delivery styles to meet the needs of diverse audiences.
Evaluation & Improvement: Evaluate the effectiveness of training programs through feedback and performance metrics. Implement continuous improvement initiatives to enhance the quality and impact of learning experiences.
Stakeholder Engagement: Work closely with internal stakeholders to ensure alignment of training initiatives with strategic business objectives. Build strong relationships to effectively communicate the value of learning and development and influence outcomes.
Account Management Ownership: As part of the OneHR model, represent the Global Talent COE across multiple business units in the Account Management structure. You are the key point of contact, taking ownership of the relationship between the COE & the business, and advocating for Talent Management processes & Talent Development initiatives.
THE IDEAL CANDIDATE will have:
Facilitation Expertise: Proven ability to facilitate training sessions effectively, with a focus on participant engagement and knowledge retention.
Efficient Task Coordination: Strong project leadership skills, including the ability to manage multiple projects simultaneously and deliver results in a fast-paced environment.
Training Design: Experience in designing and developing training programs that are aligned with business goals and tailored to meet the needs of different audiences.
Continuous Improvement: Commitment to continuously improving training programs based on feedback and evaluation results.
Communication & Collaboration: Excellent communication skills, with the ability to engage and collaborate with stakeholders at all levels of the organization.
Strategic Insight: Strong business acumen with an understanding of internal and external business environments. Ability to align learning programs with broader organizational goals and objectives.
Global Perspective: A global mindset, with the ability to design and implement programs that meet the needs of a diverse, multinational workforce.
Stakeholder Management: Proven ability to engage and influence senior leaders and key stakeholders across the organization
Google Suite: Advanced skills in all google suite applications, specifically Slides, Sheets and GMail functionality
Agile & Adaptive: Ability to adapt quickly to emerging needs within a changing environment. Highly organised and able to efficiently manage multiple priorities with a strong operational / delivery focus.
Preferred:
Significant relevant experience in the Learning & Development field, planning and preparation, presentation and facilitation, designing and developing learning materials, and project or program management.
Previous leadership experience, proven ability to lead and inspire teams, whether through direct management or by influencing and guiding others indirectly.
Bachelor’s degree in Education, Human Resources, Business, or a related field.
Certification in project management (e.g., PMP) or facilitation (e.g., ATD).
Proficient in using Articulate 360 suite
WHAT’S IN IT FOR YOU?
● Be part of an ever-evolving global organization focused on transformation
● Have a support system where you have a safe place to voice your opinion and share
feedback
● Open space to be creative, strategize, brainstorm, and plan for the future success of IRM
● Global connectivity to learn from 27,000+ teammates across 63 countries
● Be part of a winning team who embrace diversity, inclusion, and our differences