Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Position Overview:
This role is centered around administrative support and coordination for global training programs. You will be responsible for managing calendars, scheduling training events, and coordinating across international time zones to support our diverse, global audiences. Your role will also involve supporting the administration of Learning Management Systems (LMS) and Content Management Systems (CMS), ensuring seamless operation and access to training resources. The ideal candidate is highly flexible, reliable, tech-savvy, and exceptionally organized. The ability to manage multiple priorities in a fast-paced environment is critical. You will work closely with training teams and various stakeholders to ensure that all scheduling and administrative tasks are handled efficiently. A proactive approach to problem-solving and the ability to adapt to evolving technological tools will distinguish you in this role.
Key responsibilities:
Global New Hire Training Coordination: Oversee the scheduling, maintenance, and welcome experience of GTM new hires, by managing the training calendars, coordinating with HR and Talent Acquisition teams, sending invitations, creating new hire slack groups, saving recordings, and tracking completions.
Global Training Coordination and Scheduling: Manage and optimize calendars to effectively schedule training events, workshops, and seminars across multiple international time zones. Ensure that all stakeholders, including trainers and participants, are aligned with the scheduled times.
Training Support and Administration: Provide comprehensive support for Learning Management Systems (LMS) and Content Management Systems (CMS), including user management, content updates, and troubleshooting to ensure smooth operation and accessibility.
Stakeholder Communication: Maintain clear and proactive communication with all training stakeholders to coordinate schedules, resolve conflicts, and provide updates on training logistics and requirements.
Technical Proficiency and Innovation: Leverage advanced technical skills to adapt and improve training delivery and management tools. Stay abreast of new technologies that can enhance the efficiency and effectiveness of training administration.
Problem-Solving and Flexibility: Respond quickly to scheduling changes and technical challenges, ensuring minimal disruption to planned training activities. Adapt to the dynamic needs of a global team, providing solutions that support a diverse and distributed workforce.
Excellent verbal and written English communication skills are essential for effective coordination and problem resolution across diverse international teams
Bachelor’s Degree, preferably in Business Administration, Human Resources, Information Technology, Education, or a related field
Experience in a learning technologist role, managing a learning management system or sales enablement platform
Demonstrated experience in administrative roles, particularly those involving global teams and event coordination
Strong Excel and PowerPoint skills
Ability to manage multiple tasks and projects with attention to detail and precision
Ability to quickly adapt to changes and solve issues with minimal disruption to scheduled activities
Experience working in a global environment and ability to interact effectively with people from diverse cultural backgrounds
All your information will be kept confidential according to EEO guidelines.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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