Lead VP

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead VP.

Principal responsibilities

Impact on the Business/Function     

• Responsible for oversight and performance of Fraud Operational Analytics supporting all regions. Define and design KPIs as per new fraud trends, typology and analyzing MI trends and themes in a rapidly evolving fraud landscape. Lead the implementation of Analytic frameworks and solutions designed to optimize Fraud operations to streamline processes, simplify operations, improve customer experience, and aid business growth.
• Manage capacity planning activities, ensuring delivery against operational service goals, forecasting service level sustainability complimented with Path to green incase of shortages. Play active role in Model oversight and governance forum on monitoring finding and recommendations and contribute towards conduct agenda. Communicate model performance results to relevant stakeholders and work with them on remedial issues.
• Operational KPI results against established standards of expectation for: Positive Customer Outcomes, Quality, Compliance, Productivity, Costs, Process adherence & value, Risk indicators and Internal and external audit review results. Personal accountability for translating fraud strategy into actions to ensure the delivery of a high quality, professional service to all internal and external customers and stakeholders.
• Takes ownership for working across the organization to serve our customers better; demonstrating a concern for the needs and expectations of our customers, making them high priority, using an understanding of customer needs as the basis for decision making and organizational action, and working with others to solve problems to achieve the best solution for the organization.
• The individual will lead, develop and motivate the FCS teams to attract, retain and develop the capacity, capability and talent to ensure delivery of business objectives. Sets expectations, shares best practice and manages, monitors, coaches and develops the FCS team to ensure that they optimize their performance, meeting the required standards, and continuously develop their capabilities.
• The jobholder will be able to demonstrate adherence to internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• Maintaining high levels of accuracy and developing timely insights to support decision making especially staying ahead of increasingly sophisticated and unpredictable fraud schemes. Support to all regions and markets: UK, Continental Europe, North America (US), LAM (Mexico and Argentina), MENA, ASP and GSC (23 countries)

• The jobholder will be able to demonstrate adherence to internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.