Lead Technical Project Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

As a Technical Project Manager – Integrations, you will be responsible for leading integration projects, ensuring seamless execution, and enhancing customer success. You will collaborate with cross-functional teams, including Engineering, Product Management, and Customer Success, to deliver high-quality solutions. This role requires a mix of technical expertise, project management skills, and customer engagement to drive impactful outcomes.

• Own the delivery of Sprinklr integrations using standardized connectors and customized enterprise solutions.
• Engage early in pre-sales cycles and ensure smooth project transition from sales to implementation.
• Lead requirement gathering sessions to capture business, functional, and technical needs from customers and vendors.
• Define project scope, deliverables, roles, and responsibilities in collaboration with stakeholders.
• Develop and maintain project documentation, including kickoff presentations, detailed project schedules, UAT documents, and trackers.
• Identify, clarify, and communicate project goals to align with client strategic objectives.
• Manage cross-functional teams and assign tasks to technical personnel to ensure alignment with business objectives.
• Proactively identify risks, resolve conflicts, and escalate challenges to ensure smooth execution.
• Ensure successful project handoff to Customer Success teams for long-term adoption and growth.

• 5+ years of experience in technical project management, with expertise in project management processes and tools.
• 3+ years of experience working directly with engineering teams on complex customer projects.
• Experience managing US-based enterprise customers and working in a customer-facing role.
• Strong understanding of APIs, application layer protocols (e.g., HTTP), and integrations—familiarity with tools like Postman, SOAP UI, etc. is a plus.
• Excellent communication skills with the ability to present complex technical information in a clear and concise manner.
• Proven ability to work in a dynamic, fast-paced environment and independently manage operational project aspects.
• Passion for excellence with strong decision-making, problem-solving, and contingency planning skills.
• Self-motivated and highly organized with a strong sense of accountability.

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.