Lead Technical Account Manager APAC

Build a great career with Socradar

SOCRadar is well positioned for continued success with a focus on innovation, global expansion, and feature-rich multifunctionality. Our mission is to enable the organizations to get proactive against evolving cyber threats. Enterprises around the world are increasingly selecting SOCRadar to get proactive security by understanding their attack surface and gaining automation-enabled visibility into surface, deep, and dark web. SOCRadar users leverage our expertise and investment in scalable, innovative Extended Threat Intelligence (XTI) solution to protect their most valuable assets: brand reputation, employees, customers and overall business operations.

What will Lead Technical Account Manager APAC do We are looking for a highly skilled Leader Technical Account Manager to be the first man on the ground for our post-sales operations in the APAC region. In this role, you will be responsible for ensuring customer satisfaction, providing expert technical support, and building a robust technical account management team over time.

Key Responsibilities:

• Serve as the primary technical point of contact for our APAC customers, providing expert guidance and support.
• Ensure the accurate review and elimination of cyber threat intelligence findings generated by our platform.
• Conduct platform-independent research on attack surface management and digital risk protection for customers.
• Collaborate with customers to understand their business needs and provide tailored solutions leveraging SOCRadar's platform.
• Lead customer meetings to discuss technical requests, findings, and solutions.
• Communicate customer requests to relevant internal teams and follow up on the process.
• Prepare technical content, reports, and blog posts on requested topics.
• Write scripts to automate routine tasks when necessary.
• Create environments and perform verification for customers requesting 0-day or critical vulnerabilities.
• Stay up-to-date with the changing threat landscape to provide proactive support to customers.
• Develop and implement strategies to drive customer engagement, retention, and satisfaction.
• Over time, build and lead a team of technical account managers to support the growing customer base in the APAC region.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in a technical account management or similar role in the cybersecurity industry.
• Strong technical background with expertise in cyber threat intelligence, attack surface management, and digital risk protection.
• Proven ability to manage and resolve complex technical issues for customers.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a global team.
• Experience with scripting languages and automation tools is a plus.
• Willingness to travel within the APAC region as required.