Lead - Security Customer Trust & Sales Enablement-GRC

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
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ROLE OVERVIEW:  Lead - Security Customer Trust & Sales Enablement

The Security organization at Ciena is a group of skilled professionals who share the same passion for defending against cyber criminals. With the increase in volume and sophistication of cyber-crime, we are growing and have tons of exciting work planned. We are dedicated to driving the security mission of Ciena throughout the enterprise; Do the Right Things (and Do Them Well), Protect the Company (From Evolving Threats), and to Build Trust (in Our Products and Program). The Security Lead of Customer Trust & Sales Enablement will have specific focus in building trust with Ciena’s customers and enabling our sales teams to tell a comprehensive security story about how Ciena is protecting ourselves and our customers from security threats.

The Lead of Security Customer Trust & Sales Enablement will work collaboratively with the Functional Lead and other team members of Security Customer Trust & Sales Enablement to build a comprehensive Customer Trust program at Ciena.

RESPONSIBILITIES:

• Respond to security related questionnaires/risk assessments or general security inquiries for existing customers as well as prospects.
• Build reasonable and appropriate cyber security terms for customer agreements; act as the security Subject Matter Expert (SME) for review/ redlines of these agreements.
• Act as security SME available for customer calls as necessary
• Identify and drive process/tool improvements aimed at increasing process efficiency and response time to our sales organization and customers
• Support the building of security related collateral, such as white papers, presentations, and content libraries of security information
• Work collectively within the security team, as well as with other business stakeholders, to leverage updates to key project initiatives to build/ update customer facing information & collateral.
• Build strong inter-group/cross functional relationships, at various levels in the organization, while identifying opportunities for process improvement related to our Security Program at large
• Work within the security team holistically to help identify key security risks, customer contractual or compliance requirements, governance needs, or other security impacts as necessary
• Completion of special projects/requests as required
• Keeping abreast of internal and external security risks and threats, and communicating those appropriately; both internally as well as by assisting with external communication drafting (with appropriate stakeholders)
• Managing internal and external relationships effectively 
• Advocating for, and participating in, efforts to enhance the program both for operational efficiency as well as to improve the risk posture of the organization 
• Being a champion for security and modeling behaviors consistent with cybersecurity best practices  
• Representing the best interests of Ciena 

SKILLS

• Familiarity with cyber security industry standards and principles, such as CIA Triad, NIST Cybersecurity Framework, ISO 27001, and others.
• General understanding of Indian cybersecurity laws, regulations, and those on a global scale as well as information privacy.
• United Kingdom Telecommunications Security Act 2021 (UK TSA) knowledge is beneficial.

• Ability to relay technical information to non-technical audiences
• Ability to read and interpret legal language/ contract language and relay security requirements within legally reasonable and sound language
• Must be detail-oriented, organized, and self-driven
• Exceptional customer service skills
• Ability to work in a team environment, often under time constraints
• Business acumen and strategic thinking
• Comfortable in presence of and/or presenting to executives
• High level of professional maturity and well-developed business skills

EXPERIENCE

• Master’s Degree, Bachelor’s Degree, or equivalent
• Cyber Security related certifications preferred, such as CompTIA Security+, CRISC, CISM, CISSP, or others.
• 10+ years’ experience in Cyber Security Customer Trust or equivalent work experience
• Experience with Agile principles as well as Agile tooling such as Jira, Azure Dev Ops, etc.
• Experience working within GRC Tools such as ServiceNow, HighBond, Archer, etc. a plus.