Lead Professional Services Consultant

Location: Noida Berger Tower, IndiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

JD - Lead Professional Services Consultant

Location: Noida

Job Type: Full time

Position Summary

Thales data protection solutions are at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Within this business line, the Cybersecurity Professional Services Senior Consultant is responsible for deploying and implementing our data protection solutions and our identity and access management solutions in customer enterprise environments. In this position, the consultant has a central role in the organization, generating revenue in coordination with sales, interfacing with the customer, AND coordinating with R&D and product management to enhance and optimize the solution to meet customer’s needs.

This is a highly hands-on and technical role with extensive customer facing responsibilities. The individual will work with cross functional teams at customer sites focusing mainly on IT security, encryption and key management, to install and configure our data protection products. 

Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and new products.  Service oriented. Business driven. Candidate must be organized and analytical, adept at working in a team environment and able to handle multiple priorities.

Essential Functions / Key Areas of Responsibility

The professional Services Senior consultant main functions and responsibilities will include:

• Assisting engagement specialist to scope complex Thales products’ deployment.
• Set up conference calls with customers to review deployment plans, pre-requisites and best practices
• Provide onsite or remote consulting services and support to Thales customer with a focus on high quality, accuracy and customer satisfaction
• Record project activities in the department project management application
• Develop and deliver technical hands-on product deep knowledge transfer to customers
• Track and ensure successful completion of high impact projects by creating project scoping plans, design guides and relevant documentation
• Function as technical point of contact for customer deployments and as a mentor for other team members
• Delivery of customer engagement in the area of HSM, CipherTrust, SafeNet Trusted Access, and/or PKI
  • Design – Role, Policies and Procedures
  • Documentation and hands on deployment including hardware security modules
• Provide training and knowledge transfer
• Provide strong product and professional services solution presentation to difference audiences, internal and external.

On top of his delivery mission, senior consultant must have the skills below:

• Empowers project delivery success by sharing content on delivery best practices and product training
• Reports on product quality, top issues, improvement initiatives and feedback to consultant technical leader.
• Educates customers on related products, discover new use cases, and positions potentials professional services upsell opportunities.
• Willing to implement the organizational vision in a continually evolving environment.
• Able to drive Customer to implement a plan, minimize escalations and secure PS Invoicing in line with sales target for projects
• Works with cross regional team on technical missions to prepare deployment of new solutions for PS consultants team
• Technically drives complex projects involving large diversities of technologies and products, teams and regions.
• Able to manage “Staff Augmentation Services” for customer: Our Staff Augmentation Services enable our customer to strengthen their teams with technical cybersecurity expertise and specialized authentication and encryption knowledge in order to protect customer information assets.
• Supports engagement manager in the pre-sales phase of complex scope of work definition and workload estimation
• Versed with security best practices and help customer through consulting best practices to be implemented in customer environment.

Preferred Qualifications

• Knowledge of Authentication and Identity management solutions
  • Experience Two Factor Authentication Using one time passcode
  • Experience Understanding of RADIUS authentication
  • Experience of SAML Authentication- Identity Provider – Service Provider
  • Experience of traditional user directories, AD, Sun Directory, etc.
  • Experience of LDAP Configuration, deployment and consumption of services
  • Strong experience of ADFS
• Knowledge & background in Cryptography and Security, including PKI, digital signature, encryption, certificates, HSM and cryptographic APIs (PKCS#11, OpenSSL,…)
• Experience in Key Management Interoperability Protocol (KMIP)
• Experience in networking principles and protocols
• Experience in database administration (mainly Oracle, MySQL, MS SQL, DB2, and/or Informix)
• Experience with Linux/Unix system administration.
  • Comfortable with shell scripting, Linux file systems.
  • Experience with SE Linux a plus.
• Experience with Windows server administration.
  • Comfortable with Active Directory, power shell, NTFS administration and group policy administration.
• Experience with virtualization – VMWare, Xen, KVM and/or Docker a key skill
• Experienced with cloud environments (AWS, Azure, VMWare)
• Experience with firewalls and routing tables. Cisco experience a plus.
• Understanding of the principles of both cloud technologies and on-prem application security, including public key infrastructures
   

• Soft Skills
• High energy, flexible, pro-active and excellent resistance to stress
• Verbal and no verbal communication, listening:
  • Ability to present solutions, rather than problems
  • Ability to express complex ideas in a manner befitting the audience.
• Negotiation: A strong “can do” attitude. Willing to accommodate and innovate to ensure customer satisfaction.
• Problem solving
• Customer driving

• Customer crisis management
• Able to manage complex projects

Special Position Requirements

Ability to travel up to 70%; Ability to work under stress and managing tight deadlines, changing work environment and ability to be adaptable.

YOUR CAREER AT THALES
Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competences in different areas:
Room and attention to personal development
Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution
Choose between a technical expertise or a leadership path
Build an international career within a leading Engineering Group

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!