Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Lead Product Manager- TechnicalWho is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Overview
The Franchise and Legal Solutions (FLS) Program contributes to the future of Mastercard by enabling growth in products, markets, services and innovations in an increasingly complex and competitive environment, while protecting our brand and business. We support, enable, and protect the franchise agreement by implementing the rules of the road for anyone interacting with our business. Our teams design, develop, and maintain comprehensive business solutions that connect the dots across different regions and functions.
We are currently seeking a passionate, collaborative, and experienced Product Manager -Technical to join the Franchise and Legal Solutions Program.
Are you a collaborator capable of communicating effectively with Business and IT stakeholders across all organizational levels?
Are you an innovator who embraces, adopts, and studies the latest technology to solve challenging business problems?
Are you a leader who inspires the team to think “out of the box” and effectively communicates across all levels of the organization?
If this describes you, Mastercard wants to talk to you about joining our squad.
Role:
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Groom and Draft user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services
About You:
•High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities
•Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills
• Advanced skills in analysis and requirement definition. Creates business customer requirements (features, user stories, use cases, etc) and closely works with engineering team to groom them.
• Advanced knowledge/experience with Software development lifecycle
• Advanced experienced with software development methodologies(e.g. Waterfall, Scrum Agile)
• Owns the roadmap and vision for feature releases. Identifies gaps and charters new platform capabilities as required
• Compares features for competitive review to inform prioritization within a platform product release
• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
• Makes trade-off decisions on platform product features
• Has visibility into the design of the user experience
• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
• Continuously monitors feature development at the feature level
• Reviews product demo with the development team against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Stays aligned with GTM plans for the feature set
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
• Independently identifies and researches anomalous performance; escalates findings to senior management
• Coordinates internal forums to collect and identify feature-level development opportunities
• Owns and manages product documentation; enables self-service support and/or works to reduce overhead
• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership
Skills that are a plus:
• Experienced in building platforms with Microservice architecture
• Experience with virtualization like Cloud Foundry(PCF), Docker etc.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
