Lead Product Designer

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

• We're seeking a passionate lead product designer to contribute to our design strategy and translate it into a simple and intuitive experience for our customers.

• You have extensive experience translating complex workflows into simple and intuitive design solutions. 

  
  

• You have a proven track record of understanding user needs through research and translating those insights into impactful product roadmap decisions.

  
  

• You influence product and engineering leadership to prioritize design problems and integrate solutions into the product roadmap. 

  
  

• You communicate effectively with technical and non-technical stakeholders across all levels within the organization, showcasing strong storytelling skills.

  
  

• You mentor and coach designers to build a world-class design team, providing well-documented, actionable feedback on product and design.

  
  

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.

• 6+ years of experience designing enterprise and large-scale consumer SaaS products 

  
  

• Experience with Gen AI and conversational design is preferred.

  
  

• Experience facilitating cross-functional Design Thinking workshops, conducting qualitative and quantitative user research.

  
  

• Good understanding of design and product metrics

  
  

• Meticulous attention to details for comprehensive design reviews (interaction, visual design and UX copy) 

  
  

• Ability to balance diverse perspectives of stakeholders while upholding core design principles.

  
  

• Passion for problem-solving, with a strong focus on delivering user-centric value through design initiatives with measurable outcomes.

  
  

• Proficiency in industry-standard design tools like Figma, Miro etc.,

  
  

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.