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Company DescriptionCompany Description
At Freshworks, we are creating a global workplace that enables everyone to find their true
potential, purpose, and passion irrespective of their background, gender, race, sexual
orientation, religion or ethnicity. We are committed to providing equal opportunity for all and
believe that diversity in the workplace creates a more vibrant, richer work environment that
advances the goals of our employees, communities and business.
Freshworks makes it fast and easy for businesses to delight their customers and employees.
More than 50,000 companies use Freshworks SaaS to enable a better customer experience
(CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California,
Freshworks has a dedicated global team operating from 13 locations to serve our customers
throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100
and #22 on the Battery Ventures/Glassdoor Best Places to Work listsJob DescriptionJob Summary
The Internal Audit team at Freshworks is looking to expand its IT audit team and is looking for a
passionate and self-driven professional to join our team. This position is an exciting and
challenging opportunity for a dynamic IT audit professional who seeks to build on their expertise
in a fast-paced and dynamic environment. This role will be integral in the successful execution
of information technology audits and various project initiatives in support of Freshworks’ Internal
controls. This role will directly report to The Director of Internal Audit - IT.
Core Responsibilities
● Assist in planning and developing annual audit plan and participate in conducting various
operational and financial audits throughout the year
● Lead walkthrough meetings and document control design and operational effectiveness
of IT General Controls and Automated Applications controls (ITAC) in accordance with
provided requirements
● Validate audit findings with process and control owners and Prepare and submit audit
findings and remediation recommendations to IA management
● Perform a thorough self-review of all work prepared to reduce number of review notes
● Participate in drafting and executing audit test procedures
● Participate in reviewing IT internal controls, evaluate the design and provide
recommendation to improve the control design
● Manage and prioritize tasks assigned to meet audit deadlines
● Assist in creating and updating control risk matrices, narratives, flowcharts, control
design plan and control remediation plans● Manage the expectations of IA management and business process owners while
performing audits
● Demonstrate leadership by asking insightful questions, provide solutions-oriented
perspective, and communicating effectively.
● Develop and maintain strong working relationships with management and control owners
● Manage external auditors’ request and expectations and assist with fulfilling their
requests
● Other responsibilities as assignedQualificationsBachelor’s degree in Accounting, Management information Systems, Computer science
or related fields
● Minimum of 5 years of IT SOX Audit, including internal audit
● Must have IT SOX documentation and testing experience
● Previous Big Four experience is preferred
● Hold or actively pursuing CISA, CIA, or related certificates
● Strong knowledge of Microsoft Excel and word
● Knowledge of NetSuite, Oracle and/or other cloud based ERP systems is a plusAdditional InformationCompetencies
● Ability to take ownership of the work, and work independently and effectively to complete
the tasks assigned
● Project management skill - be able to prioritize and re-prioritize assignments to meet the
audit deadlines, track and provide status updates to management, escalate issues and
delays timely
● Excellent communication skills , both verbal and written
● Be result oriented and strive to meet the audit deadlines
● Be a team player and be willing to coach other team membersAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
