Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Job Description
Summary
Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on AAS/ICP/ICPMS instruments in Eastern part of India.
Support the AAS/ICP/ICPMS new installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed.
Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
Provide complete detailed service reports on a regular basis as soon as service visits are completed.
Understanding customer needs and concerns, Providing a high level of customer service. Ensure that customers receive first class service and support in line with service agreements.
Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
Actively support to achieving the CAS and business goals.
Take ownership for customer satisfaction for services performed.
Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site.
Travel as per advise by the reporting manager to provide customer service.
Education:
Bachelor’s degree/diploma in Instrumentation/ Electronics field.
Years of Experience:
More than 5-7 years working experience handling the same field equipment’s services.
Knowledge, Skills, Abilities:
Atomic Absorption spectrometer and ICP/ICPMS hands on experience in relevant Industries & Processes.
To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including:
Exceeding customer service level expectations (external & internal)
Working to agreed target days, A focus to finding solutions.
Working within quality and company policy guidelines, Maintaining a professional appearance at all times
Competency:
Effective interpersonal, communication and listening skills., problem solving, customer centric approach
Handling the complicated situations
Experienced in Microsoft applications including Microsoft office.
Strong analytical skills, Interpersonal skills with an ability to handle time efficiently and meet agreed timelines.
