Lead Cust Exp Specialist
Our mission
Work as part of a successful center of excellence responsible for delivering all aspects of order management administration. Comply with business processes and controls, to deliver ‘best in class’ customer service and order management fulfilment.
Responsibilities
Order entry:
Ensure good document control;
Customer order processing in ERP system (SAP);
Generate standard sales orders;
Requisitioning parts, materials, services;
Buyer experience / PO placement complete process
Coordination with all ISC factory for material readiness and expediting
Creation/extension materials and maintain price list;
Follow credit approval process (including dispute resolution);
Customer master data set up & management;
Execute Approved Special Pricing correction;
Order acknowledgements sent to customers and channel partners;
Coordinate goods receipt of orders on delivery and out bound deliveries;
Enables communication flow between customer and our ISC units.
Share regular updates on Order Booking/Revenue with business
Attend Weekly Revenue Pulse calls with Business and Finance
Logistics:
Coordinating with Freight forwarder for material pick and have complete knowledge on import and customs clearance
Coordinating with our ISC units for arranging deliveries;
Follow up activities for customer invoicing to ensure better cash flow;
Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer);
Outbound & return logistics issues.
Invoicing:
Coordination for cost invoice from factory;
Customer invoicing;
Customer credit notes.
Data Analytics
Daily/Weekly/Monthly reporting
Great Excel/Macro/VBA skills
Analyze data for business and internal teams
Skills:
Eager to learn and work in a changing and fast growing environment
Customer and action oriented
Self-motivated with good communication skills
Strong team player with positive outlook
Proven organizational and self-motivation abilities
Ability to interact with a wide variety of customers in various countries
Has a hands on approach
Interpersonal skills
Oral & written communication at all levels
English Fluent
Other Asia languages a plus
Willing to work in aggressive volatile environment
Knowledge:
Understands how different functions within his/her own organization interrelate to each other
Understands and is familiar with the Honeywell values
Understands the importance of health and safety in the workplace
Knowledge of Siebel/ SAP/ePSF/Oracle
Good standard of ability with Microsoft Office applications
Good experience in Excel/Macro/VBA is required
• Bachelor's degree in Business Administration/Graduate/ or a related field
• Minimum of 5 years’ experience in a Customer Services environment, preferably with Product order Management expertise
• Excellent communication and interpersonal skills
• Experience in the industrial automation industry
• Knowledge of customer experience best practices
• Proven track record of driving customer satisfaction and loyalty
• Ability to analyze data and identify trends
• Continuous improvement mindset