At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.
Come join us in delivering better outcomes for our clients around the world!
The Business Analyst, Shared Services Support PMO is responsible for being a subject matter expert (SME) with regards to the business logic embedded within FTS supported systems. This SME knowledge is used to support queries from business units on information within the production environment and provide a central point of contact to ensure quick turnaround of critical issues, system enhancements, and with the identification and correction of system bugs. SME knowledge is also used extensively in support of initiatives contributing to FTS Corporate Priorities. The Business Analyst will be responsible and accountable for the delivery and quality of business logic enhancements and project efforts.
The Business Analyst provides the FTS with efficient business/systems solutions by capturing, documenting and utilizing FTS knowledge assessing operational needs to improve efficiency, workflow and cost reductions in achieving FTS goals. This role relies on SME FTS system/business knowledge/background/experience and sound judgment to plan and accomplish goals. The PMO Business Analyst works independently representing the PMO group to clients within simple initiatives and working under the supervision of a more senior PMO team member when interacting with clients in more complex system work.
Business Unit Consultation:
Assist in analyzing and reviewing business/system requirements.
Assist in System Education of Business Units where needed, ensuring previous issues/questions are transparent to users to avoid duplication of queries.
Analyze workflow and make recommendations for implementing improvements related to business processes.
System enhancement and implementation:
Participation in Project lifecycle which may include meetings regarding CBAs, Charters, Project Plans.
Participate in solution review meetings.
Coordinate and communicate with users, System Administration and/or FTT team members to implement system changes.
Create test plans and test cases.
Track and resolve testing issues with users and project team.
Coordinate and perform user acceptance testing for new systems and/or existing system enhancements.
Assist with communication between business units & FTT on issues enhancement and implementation.
Assist users with post implementation issues.
Create simple functional and report specifications for systems and applications.
Pull and format data information from systems for Business Unit metrics.
Ensure Development Environment changes to production are ready for implementation (e.g. rules, reports, account set ups etc) and provide necessary sign off on release IDs.
Business Support/System Support and Solutions:
Act as initial point of contact for user support queries, responding to support queries where possible, or escalating queries within the team senior staff.
Maintain existing systems reports, assist with amendments and new report requests.
Participates in discussions to identify root causes of business or technical problems.
Assist with the identification of system bugs/enhancements & perform write ups. Work with FTT/Business to ensure awareness & assign appropriate business priority levels. Establish workaround if needed.
Design and write reports to extract data from databases.
Assist with monthly Release Testing for bugs/enhancements, working closely with FTT.
Assist with the structured documentation and procedures of FTS system business logic, and changes to business logic within FTS systems. Update PMO WIKI as necessary.
Review, develop, produce and/or analyze management reports for monitoring process efficiencies and effectiveness as applicable.
Workflow Analysis:
Responsible for gathering and document business processes/systems requirements.
Responsible for making recommendations for implementing improvements related to business processes.
Responsible for analyzing workflow and propose improvements.
Responsible and accountable for reviewing, developing, producing and/or analyzing management reports for monitoring process efficiencies and effectiveness as applicable.
Other duties:
Maintain good working relationships with project team members, internal customers and partners, and external service vendors.
Perform other duties as requested by PMO Management.
Seek training opportunities to ensure continual improvement.
Complete Tracking for own IPP.
Strong working knowledge of FTS Systems (i.e. Dimension, OneTIS, and Information Mosaic), familiarity with other FTS Core Systems, System workflow & System Data is a requirement Strong working knowledge or experience in business analysis for projects, working with financial and /; or securities systems and related reporting tools
Technical writing/training, when required
Strong working knowledge of investment management operations, systems and Microsoft Office applications.
Ability to perform computer systems and process analysis, data analysis, and conversion of data
Strong working knowledge of Securities, financial services, or accounting industry
Bachelor's degree / associate's degree or 2 to 4 years of relevant experience
NOTE: The above statements are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by all incumbents. Incumbents may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to add to or change the duties of the position at any time.
Work Shift Timings - 11:00 AM - 8:00 PM IST
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
Hear more from our employees
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.
Highlights of our benefits include:
Professional development growth opportunities through in-house classes and over 150 Web-based training courses
An educational assistance program to financially help employees seeking continuing education
Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
Life insurance for protection of employees’ families
Personal accident insurance for protection of employees and their families
Personal loan assistance
Employee Stock Investment Plan (ESIP)
12 weeks Paternity leave
Onsite fitness center, recreation center, and cafeteria
Transport facility
Child day care facility for women employees
Cricket grounds and gymnasium
Library
Health Center with doctor availability
HDFC ATM on the campus
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.