You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Function Description:
This role is within the CEG Strategic Vendor Management (SVM) team, to work as a Third-Party Relationship Managers (TRM) or Tactical Contact for all vendor governance activities. This position is working in a fast-paced environment assisting CEG Third Parties in ensuring all vendor third party governance and compliance requirements for vendors are met accurately, completely and on a timely basis.Support Third Parties in completing assessments and ongoing monitoring for approximately 400 vendors globally. The person will maintain the relationship throughout the governance activities and will provide guidance and support in completion of vendor related assessments, meet critical deadlines and provide some guidance for ongoing performance monitoring on key performance metrics.
Responsibilities include:The role is primarily in Third party vendor Governance / Compliance activities for CEG which includes but not limited to TLM (Third Party Lifecycle Management), AP (Alternate Practice) & TSM (Third Party Information Security Management), regulatory requirements and working with various local market regulators for vendor compliance.
- Perform role of TRM or Tactical contact in timely completion of
- Third Party Lifecycle Management (TLM) and/or Alternate Practice (AP) pre-contract activities
- TLM and/or AP post-contract activities including Ongoing Oversight
- Third Party Security Management (TSM) Pre and Post Logical and Physical reviews
- Remediate TLM and TSM gaps making informed decisions of when due diligence is/is not required
- Support internal and external audits
- Maintain key supplier data inventory analysis as and when needed
- Build/maintain strong relationships with key partners: regular forums /steering committees with Third Party Global team, Information Security Office, Ops Risk, TRMs Third Parties, Various Risk Pillar SMEs like Privacy / Compliance and other stakeholders as required
- Provide best practices, promote consistency and lead/contribute to initiatives to improve and streamline processes
- Partner closely with regional teams and CoEs on priorities, planning and process improvements. Plan for TLM and TSM related activity and prep/update key stakeholders
- Look for creative, alternate solutions and consolidation opportunities
- Help to build a revised risk mitigation framework in collaboration with TSM, TLM, Ops Risk, etc.
- Ensure that deliverables meet quality standards, timeline, and stakeholders’ expectations with flawless execution
- Drive analytical insights and reporting working with internal teams/customers and deliver value for business
- Create high quality and executive ready documentation and actionable business insights
Minimum Qualifications:
- Detail orientated with high levels of accuracy and productivity
- Self-starter with high degree of personal accountability, ability to work independently, and between cross-functional internal and external groups
- Flexible approach and ability to ‘think outside the box’
- Ability to effectively manage multiple competing priorities and pivot quickly in an ever-changing environment
- Strong relationship management skills as dealing with multiple stakeholders / partners and third-party vendors
- Flexibility and enthusiasm to take special projects and collaborate to drive success for the team
- Prior relevant work experience in Vendor governance Or Third-Party Risk Management Or Compliance
- Technical knowledge of Third-Party compliance and related program requirements
- Highly organized with a strong attention to detail
- Strong written and verbal communication and relationship building skills
- Ability to build relationships, participate in cross functional teams and work independently in a highly matrixed organization
Preferred Qualifications:
- Proficiency in managing multiple priorities simultaneously
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
