Lead Analyst (Background Verification)

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How will you make an impact in this role?

Lead Analyst– Background Verification – India and APAC

The American Express Global Recruitment Operations Team is a key function within the Colleague Services & Capabilities Group that is authorized to conduct and oversee the background verification and employment eligibility process.  The information obtained through the background verification process assists American Express in making sound hiring decisions that ultimately protect the Company’s reputation and assets, promotes a safe work environment for employees and ensures high standards of integrity and performance. The Recruitment Operations Team is responsible for interpreting background check records and associated information in order to determine the eligibility of employment at American Express as well as ensuring each employee has provided the necessary employment authorization documentation to comply with applicable federal laws.

This position – Lead Analyst - Background verification for India and APAC will report to the Recruitment Operations Analyst, Background Verification. Individual must have the ability to lead Background verification function for India and APAC region as Subject matter Expert and collaborate with Global Recruitment operations team as needed. The analyst may serve as a functional lead representing Global Recruitment Operations on cross-functional projects/initiatives. Additional responsibilities will include, but not limited to the following:  

Key Responsibilities include:

• Providing support with end-to-end processing of pre-employment background verification cases
• Proactively reviewing background verification reports and communicate with candidate/colleagues to obtain any information and/or documentation to support insufficiencies and check discrepancies
• Proactively raise delayed/Error BV cases to Hire Right Customer care team and share observations with Team manager on daily/weekly basis
• Partner with local market CEG stakeholders like recruitment teams, CLR, ELG teams to ensure Background Verification is compliant, the process is working as planned and supporting administration/compliance trackers are accurately maintained
• Proactively monitor relevant Recruitment Operations shared email inbox in Salesforce and respond to all Background verification related queries
• Maintain a robust and accurate data set relating to all background verification activity in Master database
• Assist in compiling reports and analytics related to background verification reconciliation and share BV status
• Serve as an extension to the subject matter expert among the business, markets, and recruitment teams to ensure seamless integration and alignment of the Background Verification process and policies
• Provide Cross team support, participate in Project marketplace or any ad-hoc projects throughout the year.
• Support the Recruitment Operations Team leader and Manager in executing process improvement activities
• Periodic update to the user guides, candidate guides for India and APAC region
• Stay aligned & manage BV cases within agreed BV SLAs and metrics

Minimum Qualifications:

• Minimum Qualification: Graduate
• Min overall 3+ years of work experience in HR domain.
• Excellent written and verbal communications skills. Detail orientation and critical thinking are key requirements to this position.
• Proven analytical, evaluative, and problem-solving abilities are required with extensive experience working in a team oriented, collaborative environment
• Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner. Ability to always maintain confidentiality.
• Experience with Microsoft Office Tools and ability to learn new tools as needed
• Experience in working to tight deadlines, with multiple SLAs
• This is a hybrid role which requires 3 days to be onsite
• Adapts quickly to changing work environment with ability to absorb additional responsibilities

Preferred Qualifications:

• Candidates with prior experience in Background verification will be preferred
• Prior experience in vendor management or vendor interaction will be preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.