Laboratory Support Coordinator

Laboratory Support Coordinator - India, Chennai - Hybrid, Office-Based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

Laboratory Support Coordinator

To organize and coordinate relevant tasks required to support the referral laboratory management team in producing high quality results and adhering to quality standards. Including but not limited to: tracking procurement documents, tracking new study awards, drafting referral lab SOW's, obtaining reporting specification and sample requirement information, assisting with queries associated with samples and/or testing performed by referral laboratories

Responsibilities:

• Recognize, exemplify and adhere to ICON's values, which center on our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Travel (approximately 0%) domestic and/or international.
• Responsible for referral laboratory data entry, monitoring pending and ensuring results are processed within TAT.
• Responsible for maintaining the study setup tracker and drafting SOW’s.
• Responsible for reviewing, organizing and coding referral lab invoices, ensuring accuracy of invoiced amounts and ensuring fees are appropriately billed back to sponsors.
• Assists the Referral Laboratory Management team with the procurement tracker and the Referral Laboratory master vendor list.
• Assists Referral Laboratory Management team with referral lab study setup requirements, which includes but is not limited to confirming sample and reporting requirements, determining sample shipment needs, drafting SOW’s.
• Additional Administrative duties include; Scheduling and taking meeting minutes, setting reminders for important dates, distribution of mail, generating and monitoring operations reports.
• Assists Referral Laboratory Management team by triaging email queries related to referral lab testing received from both internal and external parties.
• Assists Referral Laboratory Management team with related projects and processes.

What you need:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use and create spreadsheets in Excel.
• Knowledge of Microsoft Office and Outlook.
• Must have excellent oral and written communication skills to be able to effectively communicate with internal and external teams.
• Demonstrated ability to manage multiple tasks with good organization skills and good attention to detail.
• Ability to work in conformance with standard operating procedure and conditions with a systematic approach to tasks committed to seeing things through to completion.
• Action oriented demonstrating the ability to handle large workload demands and to trouble shoot issues timely when required.
• Customer Focused – providing timely, confident, reliable and friendly service to all our internal and external customers.
• Good communication skills that allow for confident interaction with all levels in the organization.
• High School diploma or local equivalent.
• Associates Degree or local equivalent preferred.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

  
  

• A range of health insurance offerings to suit you and your family’s needs.

  
  

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

  
  

• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.

  
  

• Life assurance

  
  

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

  
  

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment.  All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply